Econo Lodge Mobile Airport Blvd.

our door looks like it had been kicked in at some point just janky all the way around. very dirty and the bed sheets have stains and cigarette burns. the whole time house keeping never came by or even gave us toilet paper. basically just dont stay here.

nothing the worst I 've ever been in 40 years!

I checked into the hotel and noticed quite a few visible stains on the bed sheets. I went back to the front desk to inform the employee. She insisted that the room was clean without going to look at it herself and only offered to have the sheets changed. So I requested to be moved do another room instead. She reluctantly had another employee show me another room. I go to look at that room and see stains on that bed as well, one of which looked like blood. This male employee insisted that the bedding is cleaned, ironed and inspected daily without coming into the room to look for himself. I told him that I would step out of the room so that he could see for himself. He then didn’t say anything and began to take the sheets off the bed and said that he would just replace them. So I walked back to the front desk and asked for a refund, because I could not sleep in these conditions. The front desk employee said that she canceled my reservation in the system. I asked for the cancellation receipt that she had already printed but she said that she could not give it to me and that I would have to get my money back from ******* and that there was nothing that she could do. I have initiated a complaint last night and the rep’s name was Jasper. I also already email photos of the bedding stains. This is unacceptable from the disgusting rooms to the poor customer service, and I expect a full refund for the inconvenience. Thank you in advance.