Renaissance Mobile Riverview Plaza Hotel

The hotel's professional customer service and central location near amenities are highly appreciated. Guests consistently praised the cleanliness and comfort of the rooms, as well as the quality of housekeeping service.

Parking shows free when booking but it actually is valet per night

We stayed here a few weeks ago for a wedding and there were some nice things that we experienced, but the hotel overall was a letdown. First up, the good: the room was clean, our room had a nice view, and the location was great; it's within walking distance to lots of restaurants and bars and it's easy to get on and off the highway. The service at check in and check out was also very good. The so so: The beds were hard, but not altogether uncomfortable. The shower pressure was also just okay and it would have been a lot nicer if the pressure was better, but it's not a deal breaker for a trip. Now the bad: the service at breakfast and at the hotel bar was downright atrocious and remarkably slow for a fairly quiet weekend. It took us almost 30 minutes to get our drinks after we ordered them at the bar and it took almost 45 minutes to get breakfast on a Sunday morning, which is unacceptable. The service at the wedding reception was also very poor and disorganized as if the staff weren't used to serving people in large groups. The food at the wedding reception was very hit or miss as some people really enjoyed their food while others (including myself) had dry and hard salmon, which was unpalatable. This is unfortunately not a place that we'd frequent again and we'd look elsewhere if staying in downtown Mobile again.