Guest User
December 18, 2024
1. Cleanliness 10/10 - everything was very clean which to me was top priority!
2. Room Amenities 7/10 - everything was provided except there was zero hooks in the bathroom to hang our clothes for change after shower/ wet bath towel. There was only one bar to hang one towel which was odd when the room can be occupied by two. Also, the mini fridge was broken and we didn’t get a replacement unit, but instead was asked to store our items in their fridge downstairs and collect when needed 😅
3. Service 9.5/10 - staff was generally helpful and polite. Only one issue was I couldn’t get extra facial tissue / toilet tissue after the housekeeping was closed which was fairly inconvenient.
4. Food/ Room Service 9.5/10 - Food from the restaurant generally tasted good, fresh and the service was fairly fast. We pre-ordered our breakfast and they delivered on time in the morning which was great! ;) The only downside is they are closed on Monday, which is weird as I thought room service is supposed to be 24/7 🤔
5. Location 10/10 - there are many eateries nearby and marts too which made it super convenient to get supplies & food, all within 2-5 mins of walking distance. There was also a mall opposite the hotel which was great as well however I didn’t get to venture out much as my friend was sick.