Premier Inn Minehead

The staff were very friendly and helpful. Very quick check in. Rooms spotless. Main highlight was the restaurant, when we went in the member of staff on the door showed us to a quiet table for me and my son, which was appreciated as my son has autism. He was very helpful and friendly.

We stayed for one night as we were travelling on the Flying Scotsman the next day. The receptionist was welcoming, friendly and helpful. Our room was clean, well maintained, and the shower was great. We enjoyed a peaceful nights sleep in the comfortable bed. Food was good at the Brewer’s Fayre next door, friendly, welcoming staff. Opposite the pub is a footpath over fields, cross the railway line and you can walk by the river to the sea at the side of Butlins.

Hotel is nice and clean but Brewers fare is a bit poor so probably best to head in to town to eat. The outside need a little tlc but inside is clean and the bathroom was clean and fresh

Messed up our rooms, had to pay an extra £179 for their mess up. Someone walked in at 9am while I was asleep they turned my lights on then slammed the door as they left. Rude staff. Absolute con artists. Bedrooms were freezing cold

Definitely the worst Premier Inn I have stayed at. The first surprise was to be charged for parking on site, I am certain that when I booked, the parking was included, and the number of signs around that place convinced me that I was not wrong - clearly it is a problem. On arrival the reception was not manned and there was an issue with the automatic check in. My son went to find someone to assist and eventually a 'someone' arrived and proceeded to announce that he was 'in charge.' However despite the authority he took upon himself he could not actually do much to help - in particular he was adamant about the car parking, telling me firstly that if I did not pay, I would be 'fined' £100 and that secondly he was going to cqncel my reservations because of my attitude and that there was a zero abuse policy. I explained that I was only asking questions, and not being abusive and this was backed up by other people waiting to speak to him. This persons customer service abilities were zero - he displayed absolutely no intent to resolve any problems but merely the stance of defiance and the repetition that he was 'in charge.' The rooms we were allocated were clean and functional as is the norm for the chain and then we decided to use the onsite Brewers Fayre outlet for our evening meal. On arrival at the restaurant we were greeted by a man who announced that meals were subject to a 40 minute wait as they were exceptionally busy. As less than half the tables were occupied this claim was a little excessive but was oft repeated like a mantra when food was ordered. When the food did arrive it was underwhelming to say the least, I had the lasagne that had the structural integrity of pasta soup and the taste of the very cheapest of ingredients. And yes, the delay between order and service was just under an hour. The next morning after a decent nights sleep we returned to the Brewers Fayre for breakfast. Again there was a queue to get in and the food on offer was functional rather than memorable. In summary I echo what others have said, the cost cutting at Premier Inns has gone too far, quality hqs deteriorated massively and customer service is now either missing or insulting.

It was an ok stay - room was clean and spacious Air-con provided Was self-check in so I didn’t see any members of staff during the stay Payable parking on-site About 10-15 minutes walk to the sea front - but there are two supermarkets located close by if you need anything