Hatagoya Maruichi

Hot Springs The spring quality of Sarugakyo Onsen is originally a little thin, or to put it nicely, a light spring quality. At Hatagoya Maruichi, only a few baths have free-flowing spring water, and it is basically recycled. The amount of water is quite small, and when we tried to fill the bath with what appears to be hot spring water in the latest special room, Soga, which can accommodate two people, it never reached full capacity even after six hours, so you can easily understand how small the amount of water is. Barrier-free Basically, there are steps in various places, there are stairs to the second floor, and wheelchairs cannot be used inside the building. It is not barrier-free. This is an inn for able-bodied people. Food The basic stance is to carefully hand-make each dish. It is not the work of a professional chef, but the ready-made products, such as kamaboko, seaweed, and sausages, are worthy of praise, apart from the cost performance, as they are not usually homemade. Everything from pickles to appetizers is basically handmade, and although the taste is not the best, the presentation is stylish and the taste is quite high-level. Facilities Last year, in a special room, no matter how much the temperature was adjusted in the guest room bath, the temperature would not change, like the hot water of Nozawa Onsen. The special room I used this time had the temperature adjusted normally. Service Before the service system was changed a few years ago, there was no problem with the service, with a reasonable sense of distance and appropriate consideration from what I experienced. After the service system was changed, there was no difference between regular customers and one-time customers, and the size of the yukata was not noticed unless the customer pointed it out, and no consideration was given to customers with weak legs unless they asked to sit as close to the entrance as possible at the meal table. Also, although I made a verbal reservation for last summer on New Year's Day, it was not booked. I discovered this when checking the reservation in advance, and if I didn't check it, it would be a terrible situation, so I filed a complaint. There was no apology from the person in charge in this case, until I was called. It was the first time I had complained, as I had never had a problem in over 10 years and over 30 nights, but the person in charge got angry and there was no follow-up from the person in charge after that, either personally or materially. Rooms Other than the rooms in the main building, the rooms are spacious and spacious compared to average lodgings, and the atmosphere in the rooms is high quality. If there are no problems with the facilities, the cost performance is at the top level, limited to the special rooms. Location Because it is on flat ground, it is better not to open the shoji screens in the rooms, except on the second floor. There are usually corridors or disappointing views. This location is not suitable for those who want a great view from the rooms. Madome The good thing is the quality of the facilities, including the special rooms. The management of the facilities is not so good, but the quality of the facilities is top class for this price. I understand that they try hard to cook, but it is not exquisite, and now that the price has gradually increased for one night and two meals, the satisfaction level of the food is at the middle level. Most of the staff are kind and the service level is high. The problem is that the person in charge was not able to follow up on the staff's mistakes, and as expected, I did not complain about minor things until now, but I felt sorry for the staff because there was a double booking and no follow-up from the person in charge, and I don't know if the person in charge tried to solve it themselves without reporting it to the person in charge, but I felt sorry for the staff. I won't write about it here, but something unpleasant happened recently, and again there was no follow-up from the culprit, so I called the culprit to complain, and again the culprit responded in a way that didn't resonate with me, so I've been going to Hatagoya Maruichi for over 10 years and am a big fan of the inn, but I will never go there again. Other reviews have pointed out that there are good staff and staff who ruin it, but it's more realistic that there are many good staff and culprits who ruin it. The culprit, who is very important to the inn, is making a Buddha without putting a soul in it. It's a shame, as it is a wonderful inn.