Milan Apartment Rental

We went to Milan on our own and it was in Milan that our vacation in these apartments was ruined. Read carefully - they take a deposit of 100 euros. But it is not written anywhere that only by card. They did not want to take cash. There is no one at night and after 8 pm. They barely took the deposit in cash, here is a new problem - we have to leave at night to the airport, no one will return the deposit at night, because the reception opens only at three. Well, we left all the nerves and decided that God be with them, we will leave them these 100 euros. Then, as a result, through friends, we took our cash, but the nerves and 5 hours of check-in ruined the whole impression. And the most unpleasant thing was when, during all the clarifications, the girl from the reception began to call the director. My husband had the audio translator turned on. The director said "let's not deal with these Russians", "you definitely don't need help, are you sure these aren't Russian spies")) Holy ****.. then we walked around and thought that this is really how they treat Russians, it's very offensive. Of course, he refused our requests - we've already offered a million ways out of the situation. In general, be sure to have a card, otherwise you won't be checked in. The location is very convenient, we took it because buses to the airport go straight from there. Is 10 thousand per night normal or not? Probably yes, if there are no other alternatives. The girl at the reception is unpleasant)) she smiles, but you can see how everyone annoys her)))