Mexico City: 854 hotels found

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Latest Reviews for Mexico City Hotels

The Ritz-Carlton, Mexico City

The Ritz-Carlton, Mexico City

4.3/571 Reviews
Reforma
Exceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City! Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name. We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again. Became a fan of Ritz Carlton now
Gran Hotel Ciudad de México Zócalo View

Gran Hotel Ciudad de México Zócalo View

4.7/5113 Reviews
Centro Historico
This was my second time staying here and all I can say is Jose Luis was wonderful to me and my family, he was always the highlight of my day 🫶🏼 always giving us 100 percent and helping us out in everything we needed. ALL of the staff like Victor who helped us out with our bags was expect exceptional! And one of the servers from the rooftop whose name is Marco was so wonderful and did such a great job. I really appreciate everyone who helped us out. The only down fall was I wanted to have dinner with my family on the 25th to celebrate my husbands birthday but they were charging 1,500 pesos per person which was ridiculous and all bc there was a concert. I also felt like that day they didn’t care about anyone there expect what was going on with grupo firme. Another thing was a waiter from the rooftop “Edgar” was SUPER rude both times we got him as a waiter and wanted to charge me extra for the buffet when it was included. I felt discriminated because he was paying attention to Americans which is crazy because I am an American as well but since he saw I’m obviously Hispanic he probably thought I was from there. Those two things were the only downfall of the hotel but other then that I had a really great time and I appreciate all the staff that helped me out in everything. I truly truly appreciate it
Mondrian Mexico City Condesa

Mondrian Mexico City Condesa

4.5/5107 Reviews
Lovely room, delightful hotel and gracious staff. However, the booking process was difficult, and the communication with the front desk confusing. We got three versions of confirmed dates (the last one correct) did not get clarification as to whether our room included breakfast. When we arrived, we were given different responses to our question about whether breakfast was included on three occasions. We are fine with paying extra, but would have liked to have know whether to eat in or elsewhere. The restaurant was a weak spot with slow service, and no red wines available by the glass on our second visit. The waitperson said it was due to Xmas, but it seems quite surprising for this level of hotel to run out of red wine options four days after the holiday. Overall, we enjoyed the hotel, the location and the rooftop brunch on our last day were great. Please work on your service and communication to guests

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