Florence Santa Maria Novella Hotels

the hotel is clean, modern and has good location as the tram is right outside. everything was great except that all my jewellery were stolen while i left my room to roam around the city. all my jewellery was worth at least Eur 3,000. i left them in a box which was placed in my luggage since there was no safe in my room. but when i came back to the room after a whole day out, all the jewellery were gone. the hotel managers were helpful initially, saying they would investigate and compensate me for my loss. but after i gave them all the receipts and credit card transactions of those items which were stolen from me, the managers just ignored my emails despite me trying to ask them for any updates on the progress of my case. at the very least, they could show me the cctv and allowed me to talk to the cleaner/staffs entering my room while i was away but that didn’t happen. i dont even know what is going on now that im already back to my home country, and the hotel did not even bother to update me anything even though they promised to investigate and compensate. hopefully, someone fm the hotel could see this and get back to me please! im honestly traumatised, nvr expected that my stuffs could be stolen right inside my room in a reputable hotel.

The hotel is very close to the train station and there are a few city bus stops nearby. We walked to most attraction spots within 20 minutes. The hotel pictures look great, but the building materials are just average quality and somewhat worn out. Hotel breakfasts are great for the value.

Location- 5 minutes walking distance from Florence station. Breakfast- Simple and decent Cleanliness- It’s an old hotel but the cleanliness is well maintained. We enjoy our two nights here!

Breakfast selections were very limited and the exact same items on all 3 days we had breakfast. Cut fruits were not fresh but from the can, and toothbrush and toothpaste were not provided. Especially struggled in the bathroom as there's no space to place your own toiletries in the shower area (if you're one who uses your own shampoo/conditioner). The hot milk at breakfast was nice though.

Super friendly staff from the concierge to their kitchen staff. Very enjoyed the room we received as it was very spacious and clean. Great variety of breakfast options and they never left the plates empty for long always had it topped quickly. Fresh coffee served. Location was great we parked our car overnight and walked majority of the time staying here. Lots of places to eat and drink locally. Definitely revisiting this hotel if we get the chance to revisit Italy!

I booked and used the hotel in advance for one night only. The location and cleanliness of the hotel was perfect. The quality of the front desk staff varied. The person who was on duty on the morning of April 10 was very courteous and helpful. On April 10 at 21:00, when I returned to the hotel, I greeted the staff at the front desk in Italian at the person to the right of the front desk at from the entrance said ”Ai-ya” to me. I'm Asian and not all Asians speak Chinese. I don't know why he had to say that word or what it means. The person who worked there in the morning was very polite. I was disappointed and felt uncomfortable. If you are going to work at the front desk, it would be better to hire educated people.

Very happy to stay at this hotel, all staffs are friendly and helpful. Had little trouble with the room, but the staff fixed the problem straight away. Thank you.

Very nice IHG hotel near Florence central station and eith easy access thereby to all transport, including trams. The garage was very handy. The room was small and clean and amply equipped. There was a balcony with a pleasant view. The room and hotel in general were very quiet, despite high occupancy. The concierge was very helpful and, with easy walking, taxi or public transport options, we were soon at a wonderful restaurant he had recommended. Overall, a very good stay.

There is a tram at the door of the hotel, which can go directly to the city center. The room is relatively small, but it is generally OK.

We arrived at the hotel at 10:20 in the morning. We were allowed to check in early. Thank you so much. Except for the location which is not in the city center, everything else is good. I don't understand why the rating is not high. At this price, I would give it 9 points. It is worth recommending.