Hotel Santa María Mérida

Location: Frequently praised for being central yet quiet, with easy access to local attractions like plazas, theaters, and museums.(based on 2 reviews)

This is probably the worst hotel I've ever stayed in.Too many things to list, but will try.Struggled to open (and close) the door because of thick ***** on bottom of door.NO lock on door other than the slam lock doorknob.No toilet paper upon arrival.No phone to call front desk,so had to walk back to the desk.Only one electrical outlet in the room,with the TV plugged in them.Again,walked back to the front desk for an extension cord.No elevators.AC barely cooled the room.Waited forever for hot water in the shower and the water didn't drain,so you're standing in dirty water as you get out.Toilet seat is a thin piece of plastic.Only2 bath towels,shampoo,a bar of soap.That's it for amenities in the room.Oh,2 bottles of water.Furniture dated and broken.Only 3 hangers.2 small pillows.I will admit that the bed was decent (could be that we were exhausted from travel?)Staff at the front desk outright lied to us the following day.He said the manager was busy and couldn't see us but she would be there until 9pm.Never spoke to a manager.We checked out after the first night and went to a different hotel.Spoke to a different employee the next day(we stayed in the area but returned to try to talk to the manager) and Luisa was rude and unprofessional.She didn't attempt to resolve anything and walked away from us twice(seems like she's dealt with these complaints before)Told us there were no refunds.Only plus is that it is in semi-good location.