Hotel Casa Nova, Merida

El hotel está muy céntrico, las instalaciones están muy bien

I went with my 5 and 10 year old children to celebrate one of my sons' birthdays in Merida. Everything was perfect because even though the hotel is small, it has a good location. When we were leaving, oh surprise, the receptionist told me that I couldn't check out because the vanity table had red glass. I work in the hotel industry and I know the policies of a hotel and if my children or I had broken what they said, I would have taken responsibility. We didn't break anything, we just came to sleep and went out for a walk. They wanted me to pay $6,000 pesos and they even called the police, they took advantage of the fact that I was only with my minor children. My children were very scared. They just want to get money from the tourist and they blame you for breaking something. Luckily I spoke to a lawyer who was in Merida, but they still charged me $1,500 pesos. I paid it not because we accepted the blame, but because my children were scared because they were holding us up and because I was late for the ADO. They made me feel like the worst and on top of that they created a trauma for my children. DO NOT GO, THEY ARE PEOPLE WHO ONLY WANT TO SCAM TOURISTS. In the end, I missed my bus back to my city and had to pay a new return ticket. The worst experience of my life.

After being greeted by a prison door (not at all pleasant receptionist) we were greeted in the room by a dead cockroach in the bathroom …… filthy bathroom and dirty room, stained towels, cloudy pool that makes you not want to go in at all. Do not check out on Sunday, they do not know how to open the garage or your car (we waited 30 min….) Only positive point: its location