Guest User
February 9, 2022
The hotel is great, the decoration, the bed super big and the sheets super soft. After the first night, we went down to have breakfast at 8:30, and it took us about 20 minutes. While we were having breakfast they made our room, with all the things we had in the way, because we did not expect them to enter the room at that time. When we got up from breakfast to get things to go visit the city, I grabbed my wallet that was on the table, and I was missing 1 €50 bill and 200 or 250 pesos. I had 3 €50 bills and 3 €20 bills ready to change; And 1,300 or 1,350 pesos because I had counted it the day before before dinner in case I couldn't pay with a card in a restaurant, which in the end I was able to pay with a card, and when I took my wallet I counted it because I realized that it was missing the €50 bill, and pesos had 1100. So the cleaning lady stole 200 or 250 Mexican pesos and €50 from me. I mentioned it to the girl at the reception and she told me that it was very strange, that nothing had ever happened, and there was the lady (to call her something) Teresa, who made the room for us and said that she had not seen any money HAHA, yes it was on the table ma'am. Not even an apology on the day of departure from reception. You have a bad apple in your business. Room 7, reservation from February 6 to 8
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