Hotel Colonial de Merida

The hotel is in a very good location in the city centre. Our experience in staying at the hotel was very bad. We booked a double room with 2 double beds. According to the photos on the website, it had a large window and a balcony, but we were given a double room. The person who received us was very rude and unwilling to help change rooms. He kept saying "No, No, No". We both have our own booking documents, but they are different. It took almost an hour to contact the hotel agent, the local travel company that Trip.com issued the bill to. They said it was a problem with Trip.com and gave them wrong information... It took another while, and finally we booked for three days. For the first two days, we were assigned a triple room in the attic. There was a small window that could not be opened to the patio, which felt very pitiful. On the third day, we had to change rooms. This was the room type we booked, but the air conditioner was broken and the toilet was broken. It's also weird, you almost have to step over the toilet to get to the dripping area.