Rosas & Xocolate Boutique Hotel and Spa Merida, a Member of Design Hotels

It is a nice small hotel. They have several lights on my room that did not work.

This past weekend, August 23-24, 2024, we had a perfect stay at Hotel Boutique Rosas y Xocolate. The attention, the vibe and the charm of the place made us feel very special and eager to return. Greetings to Paulina, Angelica and Katherine for their great support, their kindness, and warm smiles. Thank you for the call to remind us of our hats that we left behind in their Lobby. Also, a big thanks to Erick for his very helpful recommendations during our breakfast at the hotel restaurant. By the way, it was delicious! Thank you for this fabulous stay at this Pink Oasis in the heart of Merida!!!! Not in vain, the best Boutique Hotel Award 2024

We stayed for a wedding and the property is amazing. We loved the beds, the bathroom, and the restaurant. We will be definitely coming back.

Firstly, this is a cute property with some nice design and is in a good location. However it’s totally overpriced and lacking in service or experience. Overall, the staff weren’t welcoming and wifi is sporadic. Absolutely no reference or benefit to being Bonvoy Platinum status. It was a special event so I decided to splurge for a suite which was a total waste of money. The room was tired (I understand it’s a heritage building but not an excuse for not updating or maintaining it) and hadn’t even been swept before our arrival. Most frustratingly, I’d booked on the basis of the private terrace. But it’s not at all private. The terrace is a shared space with another room, with some planters to divide which do not create any privacy. Moreover, there is a door/window from the public hallway on to the terrace so anyone walking by can look in on you. Given usage of the terrace was a big part of my interest in the suite, it was completely useless. I mentioned this on arrival and the staff were uninterested - a simple curtain could have been a massive help. I brought it up again when leaving and the guy “said I should have mentioned earlier” - which I had… The ‘included breakfast’ is quite good quality but it’s limited - lots of extras or not included. Probably fine for most cases but having spent so much money on the room I didn’t expect to be charged for an extra coffee or some fruit… Overall, a cute hotel that would be good in the moderate price range (I didn’t see a basic room) but when you pay high luxury prices one expects a lot more…