Hotel Los Aluxes

Located conveniently near the city center and major roads, the accommodation provides spacious, clean rooms with comfortable beds. Guests appreciate the excellent service and friendly staff, offering a pleasant experience.

During check-in, they just handover 2 water bottles and 4 coffee pods and a coffee kit right over the counter which is a courtesy from hotel. Basic courtesy is that these should have been placed in the room beforehand. Foul smell in the room. I had to go & tell reception, they then sent someone to apply room freshner. The hotel room is just shabby, no great cleanliness, mosquitoes around. Took a Junior Suite, but it has no telephone in the room to communicate with hotel desk. I had to go multiple times at reception for any requests I had. When I said, there is no phone, they said they are in process of changing. No glasses in the room, no TV remote either. Took the glasses & remote from reception. TV remote given was not working. They don't even give you a digital locker/safe to put your things. Bathroom fittings/accessories were missing. Most of the reception staff is not cordial, they hardly smile and have no politeness towards the guests. On Day2 evening, the passage where my my room was located had a horrible, foul smell like defecation as if some leakage had happened since 6 PM in the evening. Hotel staff was totally unaware of this, until I told them at 10 PM. Only after i told them, they checked and addressed it. Just waste of money for a Junior suite. Staying in this hotel is a pure waste of money. There are much better hotels in Merida Centro, this hotel is a strict NO-NO. My worst hospitality experience in Mexico in over a decade.