Malcolm
June 13, 2022
Holiday at El Bigantin
Arrived late following flight delays, after midnight. Access to property appartment 03 was easy following previous instructions. Spoke to reception staff following day, Very helpful and pleasant. The apartment had excellent views and was well appointed.
We were informed that restaurant and bar was closed due to staffing issues, we had not been advised throughout the booking process of this situation, but the property was advertised with the facilities being available. This was a disappointment. Had an issue with a local resident over sunbeds. It seems owing to 8 being available, 2 broken, they felt more entitled due to their residency on the complex a further disappointment. On last day following check out at 11.00 am were informed we could leave cases at reception and obtain shower facilities later in afternoon before leaving for airport. On return at around 3.00 pm sadly we were informed that reception closed at 4.00 pm and it was too late for my wife and daughter to shower before leaving for airport having spent our last day in very warm weather!! We were not informed of this prior to leaving to spend our last day of our holiday. Our stay at el Bigantin was anticipated to be completely enjoyable and stress free, given the length of time we have waited to travel. Sadly these issues made it less than completely enjoyable .Regards M.Woods.