TRH Tirant Playa

The staff is exceptionally friendly and helpful. The location near the beach provides beautiful views. Guests enjoy a varied, delicious buffet breakfast. The spacious, well-equipped apartments offer comfort and cleanliness.

We had a stay between the 20th and 25th September (5 nights) with the All Inclusive option. On the 2nd night there was moderate rain with thunder, and a reasonable amount of water appeared inside the apartment (kitchen area) which flooded part of the kitchen and living room (right above the electrical panel). We tried calling reception several times and no one answered, so we had to go to reception in person, in the rain. At reception, they said that they were unable to resolve the problem, they had no free rooms and that we were not the only ones in the same situation. They gave us some towels to contain the flood, ourselves. After our complaint, this matter was never addressed by them again and there were no justification. We were never able to access a pool towel, and on the first day we were told that they could have them the next morning but that there were very few, this is not acceptable for a 4star hotel. The All Inclusive concept in this hotel is more realistic as Full Board + Drink. There is only 1 employee for bar service + table service + cleaning the area itself. The All Inclusive information they gave us on the reception was different from what is displayed in the bar and what is currently practiced. On the last day, a bar employee (the first time we were served by her) tells us that we can order any meal to take away, if we are not staying at the hotel (information that was never given to us at reception, even though we had asked which includes All Inclusive). For us, not a 4 * hotel.