Ibis budget Hotels in Melbourne

A very enjoyable stay in an excellent hotel. The reception, housekeeping, and breakfast service staff were very friendly and efficient, and the room was spacious, comfortable, well-equipped, and very quiet. The location is also very good, being on the edge of the city centre and only a 5-minute walk from the Skybus airport bus service platforms, Southern Cross Station, and an outlet centre shopping mall. There’s also a Coles supermarket across the road. The continental breakfast was also very good value. I hope to have the opportunity to stay here again in the future.

This hotel is strategically located and everything is within reach. Room is clean and neat. Compact room is just nice for solo traveller, couples might find it a bit cramped especially if there are huge luggages.

Very helpful and kind staff. Good service. Nice and clean accommodations. Highly recommendable hotel. I had a very pleasant stay. The staff was really helpful and courteous. The location of the hotel is great and close to everything.

The only shortfalls - My room did not service on the first night and requests took more than 20 minutes after second follow up calls. However, I appreciated the Duty Manager organizing the amenities and ensuring my room receives service on the next day. However, the next day I placed a card on the bed to request changed linen. But linen did not get changed, glassware has been removed from the room and did not replenish tea bags. Took 3 times to get it right. Positive side - i love design, location and cleanliness. It is a very challenging time for the hospitality industry to hire the right person for the right job. keep it up good work - Housekeeping. I hope my next visit will experience better service.

Wonderful location within the CBD, near multiple tram stations and QVM. On Sunday (our second night of stay), housekeeping left a note saying that she did not make the bed because there were personal items on the bed. Have never heard of this reason before. Housekeeping on other days were fine

Our first part of our experience was with Cameron from the Service Team. There was an issue in our room 0804 whereby the air conditioning was not functioning and blowing constant hot air ( over 25.5 degrees ) into the room. Cameron was promptly on the scene and explained what he was going to investigate however after a very warm night he himself made all the arrangements with Lisa on the front desk to move us to another identical type room 1304 and assisted us with the move. Cameron's attitude and proactive actions were first class. Well done Cameron. We were on a 4 night prepaid package however after 2 nights we received some distressing news in relation to a critically ill family member . I went down to reception in a very distressed state and spoke with Lisa on the Front Desk who was very empathetic and understanding and could not have been more supportive. Lisa then went and spoke to her Manager and returned and advised that I would be contacted by Luxury Escapes re the situation and our cutting short our holiday . As fortune would have it we were able to get flights back to Sydney that afternoon, got back to our home and off to the hospital to spend 45 minutes with our family member before they passed away. The empathy and personal approach taken by Lisa will remain with me forever at such a critical time in our life. Finally we received an email from Luxury Escapes which stated that Novotel Melbourne on Collins had refund half our prepaid fee and agreed to adjust the package to 2 nights instead of the original 4 nights. The hotel did not have to do that , especially considering the urgent exit we had to make so I thank the Hotel Manager Lisa spoke with as he/she has made that decision . We will be coming back to Melbourne when life gets back to normal and after our experience there is only 1 hotel we will consider staying in and that is Novotel Melbourne on Collins.