Oaks Melbourne on Collins Suites

Oaks Melbourne on Collins Suites Reviews

Oaks Melbourne on Collins Suites

480 Collins St, Melbourne, Victoria, 3004, AustraliaView Hotel Details
Oaks Melbourne on Collins Suites
Oaks Melbourne on Collins SuitesOaks Melbourne on Collins SuitesOaks Melbourne on Collins Suites
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Oaks Melbourne on Collins Suites Guest Reviews

4/5
Very Good
97 review
Verified reviews
Location4.2
Amenities3.8
Service3.9
Cleanliness4.0
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All reviews(97)
Positive reviews(91)
Reviews with photos/video(22)
Great location(41)
Awesome rooms(22)
Awesome stay(17)
Easy to get around(17)
Friendly staff(14)
Convenient location(13)
Large rooms(8)
Negative reviews(6)
RelaxBro
Studio – Internal
Stayed in Dec 2024
Solo travelers
9 review
3.5/5
Posted on Jan 27, 2025
View was good from my window. Stay was okay, not too comfortable as noices were coming from outside the corridors. Rest everything was average.
Response from Property: Dear RelaxBro,Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do". Regards, Manager - Oaks Melbourne on Collins.
Guest User
Studio – Internal
Stayed in Nov 2024
Solo travelers
18 review
3.0/5
Posted on Dec 15, 2024
Absolutely a shocker… one of the most soulless hotels I’ve ever had the displeasure of staying at! This is what you get adding a corporate stooge and a hospitality manager…a thoughtless, dead, cyborg business hotel. I had as much pleasure at this ‘hotel’ as going for a colonoscopy…suggest either redesigning it or be open and accepting of why it exists…to fill the business market who needs a basic, extremely boring hotel room with a equally boring business man… for business persons needing basic, clean, functional it succeeds, but for my part never again, I don’t want to stay in a hotel that sucks my soul…. Just sorry I got ****** into this shell of a so called ‘hotel’. Trip.com… not happy with you either! Who agreed to create’ internal rooms’ … such a stupid idea… better to create a pod hotel rather than rooms in the internal part of what I assume is converted office space, such a bland shocker! Anyway to those male businessmen it will fill the need. Would I recommend? not in this life time! 😂😂 even the thought of having to stay here induces early stage rigor mortis! 😄 
Response from Property: Dear Guest,Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do". Regards, Manager - Oaks Melbourne on Collins.
Guest User
Studio – Internal
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 23, 2024
It was a really good trip! The receptionists were very friendly and helpful. did not manage to take a photo of the hotel room but everything was clean and spacious.
Response from Property: Dear Guest,Thank you for taking the time to share your review on your recent stay. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Oaks Melbourne on Collins.
852km
Studio – Internal
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 26, 2024
Good location !! close to Southerncross station. (around 10 minutes on foot), walk to Flinder street station just 15 minutes. Hotel was easy to reach , entrance at the main road(Collins Street). The room was quiet & clean, with enough kitchen applicance. Because it is a studio, the hand basin was a bit small. Got down the hotel ,U can easily catch light rail to any where of Melbourne.
6/11
Response from Property: Dear guest,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Thank you,Nilam MaharjanFront Desk
Guest User
Studio – Internal
Stayed in Sep 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on Dec 15, 2024
Booked studio room for2Nights. The location is great .However, the room was very closed space with no view/windows.
Response from Property: Dear Guest,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
Hayden_Australia
Executive Studio
Stayed in Apr 2024
Family
21 review
4.2/5
Very Good
Posted on May 13, 2024
Over all not bad - bed linen a bit dirty with yellow urine stains .
Response from Property: Dear guest,Thank you for taking your time to review us.We regret that your experience didn't not live up to your expectations.Rest assured that we have shared the feedback with relevant team.Thank you,Nilam MaharjanFront Desk
PAO YUAN
1 Bed Family Apartment
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 17, 2025
Great location, easy to check in, big room and accessible to CBD
Response from Property: Dear Guest,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
Guest User
Studio – Internal
Stayed in Apr 2024
Couples
2 review
4.7/5
Amazing
Posted on May 14, 2024
Amazing location, clean, modern and with kitchen!!!
Response from Property: Dear Guest,Thank you for taking your time to review us and give us the feedback.We are glad to learn that you have enjoyed your stay with us. Your feedback is much appreciated.Thank you,Nilam MaharjanFront Desk
Cynthia
Executive Studio
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Aug 31, 2024
Thankful to be given late checkout until 11.00 am. Would be good to have more shower soap. Also to provide some space or tabletops in the toilet to put our stuffs.
Response from Property: Dear guest,Thank you for taking your time to review us and give us the feedback. Rest assured that we have shared your feedback with out team as well.Thank you,Nilam MaharjanFront Desk
Guest User
Executive High Studio
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 24, 2024
My partner and I love staying at the Oaks on Collins, This room is lovely for an overnight stay. We have also stayed in the rooftop apartments they offer and they are also great!
Response from Property: Dear Guest,Thank you for taking the time to share your review on your recent stay. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Oaks Melbourne on Collins.
Anonymous User
Studio – Internal
Stayed in Jan 2024
Solo travelers
62 review
4.5/5
Great
Posted on Feb 11, 2024
Well located, spacious, no window, no natural light, quiet, comfortable. The bathroom sink is only for washing hands. There is a shelve, so, it is not possible to wash the face or the teeth. The kitchen is convinient. There is a washing machine outside the room, 8AUD wash and dry. The bed sheets don't isolate enough the bed linen. It is gross when accidentally touch it, it has stains. Overall a pleasant stay.
Response from Property: Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
Guest User
1 Bed Family Apartment
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
A great location and fantastic value for money. Staff were very friendly and the ability to hold our luggage before check in and after check out was very much appreciated (not all hotels offer this service). Room was very clean and beds very comfortable. Perfect for family of four during school holidays. We will be back.
Response from Property: Dear Guest,Thank you for taking the time to share your review on your recent stay. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Oaks Melbourne on Collins.
Teng
Studio – Internal
Stayed in Jun 2024
Family
29 review
1.7/5
Posted on Jul 16, 2024
This room doesn't have cleaning service, and some guests got drunk and started fighting. It's too dangerous.
Response from Property: Dear Guest, Thank you for taking the time to give your honest review. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team. Once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
Josephine
Executive Studio
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 5, 2024
it’s a really nice and cozy place in the city, along the free tram zone! opposite the beautiful intercontinental hotel, and near southern cross station too so it’s super convenient. walls are pretty thin, i could hear my neighbour blasting his video games. but other than that, all is good!
Response from Property: Dear Guest, Thank you for taking the time to share your review on your recent stay. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Oaks Melbourne on Collins.
Jiayin018
Executive Studio
Stayed in Jun 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Excellent service and amenities. Staff is super friendly and helpful. Hotel is very clean.
Response from Property: Dear Jiayin, Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.