Riverside Apartments Melbourne

We have had this venue booked since 29/9/22 (well over 12 months from travel dates) and 2 weeks out from our stay date we got an email to say that they had cancelled our accommodation (2 apartments) due to a major renovation project which actually started the week before we were notified by ***********🤷🏻‍♀️ not even the hotel had the courtesy to let us know when they must have known of this ‘Major renovation’ taking place well before it started.. Not good enough & extremely BAD customer service👎🏼

We had a booking for 17 flying in on the Friday but the Monday prior they cancelled our booking? This is a place that we have loyally supported for over 20+ years! No excuses offered and no assistance in sourcing alternate accommodation. The standard has been steadily dropping and it appears that maybe lockdowns were the final straw? Either way the Poor Boys have moved on and the Riverside joins the Waterside as being dead to us!

Do NOT stay at this hotel. Absolutely filthy dirty can't believe booking sites have this property on their books. Carpets filthy dirty, Mould in bathroom, filthy dirty lift, the whole place needs to be bulldozed

No face to face reception - all email contact Got put in separate "annex" Lift filthy, only goes up two floors , we were on 3rd floor so had to walk up fire stairs with luggage. Room didn't feel clean and very dated. Not like photos at all. Tiny shower, mould on ceiling and walls. Lounge had lumps and bumps uncomfortable to sit on. No window in bedroom, no ac or fan in bedroom so very stuffy. Fly screens on window torn. No pillowcases on spare pillows. Only positive is the location.

I wish we’d seen the trip advisor reviews beforehand. Agoda only shows glowing ones. If you book a 1 bedroom apartment, you stay out the back of the main hotel behind the lane. Dodgy entrance, filthy glass lift. On entry, we discovered the table was so broken it swung sideways when I put my handbag on it (we contacted management and they promised to fix, but we didn’t see or hear from them again ) . Carpet filthy, windows filthy, curtains stained. The shower was mouldy in the corners so you just wanted the briefest of showers, there was nowhere to put soap or shampoo so you had to hold them when showering, Remote didn’t work on one of the tvs, the tiny couch had broken springs and smelled bad. I think there were permanent tenants in other units (sign on stairs addressed guests, residents and transients!) they were noisy and the foyer smelled of frying fish. To be fair, the bed was ok, rooms big and location to Southbank and trams were good. But there seemed to be a group of gang members living somewhere in the building, they were constantly yelling aggressively at one another, doing drug deals in the street and urinating in the car park opposite. When they weren’t doing this, they were playing doof doof music until 2am. We felt very unsafe. At a special price of $150 a night, we didn’t expect the Ritz but this was ridiculous. Never stay here.

The carpets were badly stained, hotplates filthy, no plug in the kitchen sink, very questionable mark on cupboard next to toilet, stains on curtains & holes in the ones in the bedroom, insufficient cutlery supplied, skirting boards very dusty. All in all, a very tired place badly in need of some TLC & good cleaning. No face-to-face staff to assist if necessary. Glass lift well filthy, with cobwebs galore.