Scape Living at Aurora

We stayed at the apartment for a week and on the 2nd night, all through the night, we heard a loud creaking/banging noise coming from the air conditioning. It was right next to our heads in our bedroom and caused us to not be able to sleep all night, from 12am - to 8am. We could not come down and get it sorted as they only have a security guard overnight till 5am, then the first actual employee who could maybe help us move room started their shift at 8. This was also frustrating as we called the helpline number (which is for overnight) and they said the employee starts at 7. We waited till 7:30 and no one turned up so we rang again and that’s when we found out they started at 8, which was even more frustrating. We then decided to go up to the room (at 7:30am) and the noise had stopped finally and got about 3 hours sleep (the first of the night) before coming back down to reception and speaking to the manager. He explained how it’s to do with the drainage system behind the aircon and it always happens in rooms about 10/15 times a year due to the wind or weather conditions as the building is from the 1990s. He then said he would refund us for the night and that the noise shouldn’t happened again and we were willing to accept this. Well, he was right that the noise didn’t happen again (I heard it briefly sometimes in the morning which I was concerned about) but the refund which he said we would get for the night (around $200 AUD) which was meant to reach are account the following Wednesday never arrived! It’s now been 3 weeks since our stay and still no sign from it. It is our fault for not getting a photo or a copy in writing or his name I guess, however after the nightmare of a night we had which essentially caused us to waste 1 day of our 7-day Melbourne trip, we did expect him to have some decency and actually put the refund through. Again, we were clearly wrong! Would highly not recommend staying at this place after what we went through.

Great location and great sized room with all the supplies you need. The 24/7 reception desk is great. We had a room on the 23rd floor with a nice view of the city. The room is big, the bed is comfy, and the kitchen has everything you need including fridge, toaster, microwave, etc. The bathroom is also a great size with lots of bench space and a spacious shower with lots of hot water. The heating/air conditioning is also excellent!

Great location for a stay in CBD Melbourne. Room has everything you need. No real extras and staff was friendly, but not overly helpful. Rooftop pool is great on a hot summer day. Would be nice if you could take drinks up to the pool.

The stay was nice enough .. my problems started when I got home and realised that I had left some clothing behind. Agreed, my problem caused by me, but is this customer service ? I called and [after a few more back and forth calls] I was advised to provide my address and card details to have them shipped to me, which I did. 2months later, after repeated calls and repeated promises to provide tracking numbers - I have not received anything. And the worst part of this is that I simply cannot get to speak to anyone of authority. So if you read this .. give me a call ..

First time guest at this hotel, obviously the property is very focused on the student market and it is reflected in the basic room product. For a leisure focused stay it’s a good value option in a handy location. The initial room allocated had an extremely unpleasant smell in it and the TV didn’t work at all. After a few personal visits to the front office team they moved me and the replacement room was fine. I do have to compliment the front desk team and appreciate their efforts (it was a very busy Saturday night in MEL). I did check out the pool area and thought this was a real bonus. Heated pool and nice seating around it. Location wise, very central and a plethora of nearby shops and supermarkets - with 200 metres. Also on the free city tram line too. Overall a nice pleasant stay (once room relocated) and again great customer service by the front desk staff. When I’m next in MEL on a leisure trip happily stay here again.

Stay was pleasant enough, and I wasn’t expecting much given we booked this hotel because it was cheaper than most others. The room was pretty average, but the configuration was odd such as the style and position of couch in relation to tv. It was the most cramped 1 bed apartment I’ve stayed in. The bathroom was also a big grimey. All things considered I would stay here again if I needed to, but would prefer to stay somewhere else, and would just book the studio rather than the 1 bed apartment.