Hotels near Caterpillar Playhouse & Library, Medan

The room is clean The service is really ok City center location The price is really worth it Recommend 👍🏻👍🏻

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

I had a pleasant stay here, good ambience, love the room smell and lobby. The breakfast is good also, many varieties. The staffs are very good, so friendly and helpful. You won't to regret to stay here. Very recommended and affordable price. I met fauziah and she's so friendly

its a walking distance to centre point mall and subway station. got mixue cafe and mart in front of the hotel. the bedding was so comfortable and soft. the check in process quite fast. appreciate that. hot water and shower also nice. they got spa for massage with cheap price plus 100 thousand IDR discount voucher for the spa. but i wish, the spa staff would give some private time for customer during changing clothes and shower time after the massage instead of cleaning and setting up the room, walking in and out while customer changing. it was kind of disrespectful to me that i dont want to repeat the service. also my whole session should be 90 minutes (traditional massage ) & ear candling (45 minutes). start at 12.20 pm but end at 2 pm. so definitely not recommended if you want to pay for the correct amount of time you get. the hotel do have storage service for luggage just in case you want to go out / to the mall after check out time before going back to the airport. I will repeat the stay but not the spa service.

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

Hotel located at decent area, with food surrounding the area. Pros: 1. Great housekeeping and front desk team 2. Staff in this hotel is definitely the highlights 3. They provide WhatsApp number for any request 4. Newly renovated is decently furnished for the price Cons: 1. Shower pressure is extremely weak, and they can't increase it, no matter how you adjust it and even getting engineering to look into it. 2. Facilities is not renovated, i.e swimming pool area. 3. Other guest is a nightmare (part 1) they smoke at the swimming pool area, then proceed to throw cigarette butts and spit into the swimming pool. Treating it like their waste pool. Secondly guest is wearing their full clothing and jump into the swimming pool. What a joke.. 4. Other guest (part 2) inconsiderate guest who is extremely noisy, and kept moving furniture thru out the night 4am and morning 8am, not to mention, they smoke in the non smoking room and the smell gets thru my room, due to shared ventilation. 1mil rupiah fine is too little!! Some suggestions, have a exit direct to swimming pool, instead of going thru smoking room at level 2. Perhaps put non Indonesian couple on the same floor, instead of mixing them with other unruly guest. Have a guard to control people in swimming pool to ensure pool rules is enforced, knowing Indonesian guest have 0 education on following rules.

Decent facilities. One of the best hotels in town in my opinion. Breakfast was very decent, located at a convenient hotel. Considered to be reasonably priced compared to other international hotels in Jakarta.

Staying for two nights in their most basic room. The moment i entered the room, i know this is such a good bargain and definitely best value for similar hotel at its level. Room was super clean, very well maintained, definitely 5 star level of maintenance. Its spacious and bed is super comfy (quite firm which i prefer), even bolster is provided! there is small fridge, safe deposit box, electronic water kettle with large mug and instant coffees / teas. The hotel doesn't provide daily bottled water, but instead, they provide water jug which i can always refill from dispenser right outside my room (room tips: choose any room with 07, the dispenser is right outside your door). There are lazy chair with small round table and ergonomic working chair by the desk. Aircon works very well to beat Medan heat. Overall, room is very spacious! Bathroom is also sparking clean, toilet is shining white and no sewage smell at all. its really that clean. kudos to the cleaning team. toiletries provided is basic. special mention to the wooden toothbrush and branded toothpaste. Bathtowel is huge and thick. Shower is very strong with very easy to adjust heating. i didn't opt in for breakfast, so can't review on that. Alternatively, Medan has plenty option for local breakfast. Although the hotel doesn't have fancy swimming pools or gym, but the cleanliness and quality of the room makes up. My only complain is the internet can get unstable / slow especially during the night. The receptionist refused to bring the food i order online upstair (while their cleaning staff said it was okay). One day i called and requested to get my room clean up when i grab breakfast outside, but when i returned the room is not yet cleaned, they said the room cleaning takes turn (i wasn't informed on this when i called). but overall, its really good hotel for the price. highly recommended

I was staying during EID season, booked for 10 rooms. The manager, Mr. Saut Purba was really helpful in assisting my reservations. He tried his best to fulfill my request, such as connecting room and same floor level because I stayed with my big family. The best surprise was upgrading room on 10th floor for myself. Thank you sooo much! Mr. Saut also assisted in arranging birthday surprise for my brother-in-law, some staffs are joining us to knock on his room with pretty bday cake and wishes. The breakfast was excellent, food are tasteful, me and my family loved it. This hotel served severals choices on their breakfast buffet. This hotel also had a nice swimming pool, it was not big but clean and safe for children. The front office staff are gorgeous during my checkout. Last but not least, thank you Grandhika Hotel for such a memorable stay. :-)