Guest User
November 10, 2024
Not sure why this resort have so many good reviews as it's not worth its money. But let start from beginning ... When we arrived to resort at 7PM after 24 hour trip, they tried to cheat as giving as very basic room in different building telling us that this is what we paid for. Even when I showed them invoice with room type, meal plan and even pictures on their own website, they still told us that this room is what we paid for. Of course not, so we were told that all the rooms were booked and that they could give us another room (the one we paid for) but we would have to wait another hour for it to be ready. Not really good start of holiday as we had to fight for what we paid :-( Superior Garden Rooms are tiny. There is no place to seat in it even to wear a shoes as additional area are converted into terrace. You feel like in shoe box. Not even mention that they are dated with mold in shower area. Food in main restaurant is very average. Almost no fruits and only few dishes to choose. Aqua ala cart restaurant is nice and food in it is good, but not always is possible to use it. Swimming pool is nice, but small, and even if it looks like infinity it is not as only what you can see from it are sun beds on the deck. Beach is very nice but with not many sun beds. There is no place to seat and drink coffee, tea or anything else if you don't want to seat next to aqua restaurant. Entertainment is really bad. Seriously bad. You have to be really drunk to enjoy it. This is Adults only resort but, everything shutdown at 11PM. Seriously, you can't even get coffee, tea or anything after 11PM. Being at the middle of nowhere means, you're doomed :( In RIU family resorts you have more night life !!! There whole resort is tiny. Small area with lots of rooms to maximize profit. Standard rooms are located in different building on the other side of the road. They are really depressing (we have been there of 5 minutes), with constant noise from power generator and view at telecom aerial. How this can be offered to anyone ??? On the day of checkout, they deliver us information to the room, that we have to checkout until 11AM, even if we have in our invoice info that check out is until midday. Even in resort internal website it stands, that check out is until midday. So I had another chat in reception to point them that this is not what we pay for and even what they have on their website. When we were checking out, they asked us to pay for drinks and meals even if we where on All Inclusive plan. When I asked for an itemised bill, I told them we were All Inclusive and they treated us as half board and I could only pay for what I knew was not included in our meal plan. So 3 times during our holiday resort tried to cheat us. They tried to fix it but bad taste stays and will stay. It was our 1st time in Radisson Blu, and we will never go to any Radisson Blu again.