Citadines Connect Sydney Airport Reviews

Response from Property: Dear Anonymous,Thank you for your wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed our friendly service, welcoming environment, and beautiful views. Your kind words motivate our team to continue providing exceptional experiences for our valued guests. It was our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.Best regards,NileshGuest Service Officer

Response from Property: Dear Allan,Thank you for sharing your feedback. We’re delighted you appreciated the hotel's artsy ambiance, city views, and proximity to the airport. Your suggestion about transportation is valuable, and we’ll continue striving to enhance convenience for our guests.Best regards,NileshGuest Service Officer

Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to know that you had such a positive experience. Your happiness is our priority, and we truly appreciate your kind words. We look forward to welcoming you again soon!Best regards,NileshGuest Service Officer

Response from Property: Dear Wong,Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you had an excellent experience and appreciated our service and hygiene standards. Ensuring a comfortable and memorable stay for our guests is our top priority, and your recognition motivates us to continue providing exceptional hospitality. We truly value your support and look forward to welcoming you again in the future.Best regards,NileshGuest Service Officer

Response from Property: Dear Guest,Thank you for your detailed feedback! We’re glad to hear you found our hotel nice and convenient, especially with the views of the planes and the late check-out. We appreciate your note about the parking fee and will keep it in mind for future guests. We hope to welcome you back soon for another pleasant stay!Sincerely,KaranGuest Service Officer

Response from Property: Dear Frankie,Thank you for your kind words and for being a valued repeat guest. We are delighted to hear that you enjoy your time with us. Your support inspires us to continue providing excellent service. We look forward to welcoming you again soon.Best regards,NileshGuest Service Officer

Response from Property: Dear Guest,Thank you for your lovely feedback. We’re delighted to hear you enjoyed the view and had a pleasant stay at our hotel. We look forward to welcoming you again in the future!Best regards,KaranGuest Service Officer

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these issues to our attention.  We understand your frustration with our current housekeeping policy. We acknowledge that the on-request system can be inconvenient, and we regret that it negatively impacted your stay. We are currently reviewing this policy and the rationale behind it, taking into consideration guest feedback like yours. We understand your point about the added work for staff and the potential for miscommunication, and we are evaluating alternative approaches that balance cost efficiency with guest comfort and convenience. We want to assure you that our primary focus is the guest experience, and we are committed to finding a better solution.We are also very concerned to hear about the poor housekeeping standards you experienced. This is unacceptable, and we are addressing this immediately with our housekeeping team. We will be reinforcing our cleaning protocols and conducting thorough inspections to ensure that all rooms are cleaned to the highest standard, including proper cleaning of toilets and wash basins. We will also be retraining our staff to ensure consistency and attention to detail.We value your feedback and are committed to making the necessary improvements. We hope you will consider giving us another opportunity to demonstrate our commitment to providing a positive guest experience.Sincerely,Citadines Connect Sydney Airport

Response from Property: Dear Guest,Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you found our location convenient and that our shuttle service met your expectations. Providing a seamless and comfortable stay for our guests is our top priority, and your positive feedback motivates us to continue delivering excellent service. We truly appreciate your support and look forward to welcoming you again in the future.Best regards,NileshGuest Service Officer

Response from Property: Dear milkcow,Thank you for your feedback. We understand your perspective on the early check-in fee and the availability of amenities. We aim to be transparent about our pricing and policies, including those related to early check-in, which are designed to cover the costs associated with preparing rooms outside of standard check-in times. We are also reviewing our amenities to ensure we provide appropriate value for our guests. We appreciate you bringing these points to our attention.Warmest regards,AmyAssistant Guest Service Manager

Response from Property: Dear Guest,Thank you for your thoughtful feedback. We’re glad to hear that you enjoyed the hotel’s modern, spacious, and colorful interior, as well as the comfort of the bed and the reception and cafe areas. We also appreciate your comments regarding customer service, vegan and gluten-free meal options, and the bathroom facilities. We’ll be sure to address these points with our team to improve future guest experiences. Your suggestion for evening shuttle service is also valuable, and we will look into this for the convenience of our guests. We hope to welcome you again soon!Kind Regards,KaranGuest Services Officer

Response from Property: Dear Guest,Thank you for your detailed feedback! We're glad to hear you found our hotel cozy and enjoyed the view of the aircraft. However, we sincerely apologize for the missed wake-up call; this is not the standard of service we aim to provide. We appreciate your understanding in setting your own alarm and will address this issue with our team to prevent it from happening in the future. We hope to welcome you back for a better experience!Best regards,KaranGuest Service Officer

Response from Property: Dear Guest,Thank you for sharing your experience! We're glad to hear you had a pleasant walk from T2 and found our front desk staff friendly. It’s great that you enjoyed the convenience of our location and the ease of reaching the city by train. We hope to welcome you back soon for another enjoyable stay!Best regards,KaranGuest Service Officer

Response from Property: Dear Guest,Thank you for your detailed feedback! We’re delighted to hear that you found our location excellent for exploring the city and that you appreciated the cleanliness of both your room and the common areas. It’s great to know that you found the comfort of the hotel satisfactory, with well-furnished accommodations. We look forward to welcoming you back for another enjoyable stay!Best regards,KaranGuest Service Officer