Barceló Palmeraie

Barceló Palmeraie Reviews

Barceló Palmeraie

KM6, Rte de Fès, Marrakech, Marrakesh-Safi, 40000, MoroccoView Hotel Details
Barceló Palmeraie
Barceló PalmeraieBarceló PalmeraieBarceló Palmeraie
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Barceló Palmeraie Guest Reviews

4/5
Very Good
89 review
Verified reviews
Location4.1
Amenities3.9
Service3.9
Cleanliness3.9
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Positive reviews(11)
Reviews with photos/video(3)
Negative reviews(1)
Amine安明
Classic Room Non Smoking
Stayed in Mar 2024
Couples
4 review
2.0/5
Posted on Apr 22, 2024
Bad smell in the room reservation saved in the system with the wrong name customer service not picking up on the phone
Response from Property: Dear Amine,Thank you for taking the time to review your recent stay at our hotel.We are sorry to hear about the unpleasant odor you experienced in your room and regret any inconvenience this may have caused. Our team is committed to maintaining high standards of cleanliness and comfort in our accommodations. Furthermore, we apologize for the confusion regarding the reservation details. We strive to ensure accuracy in all our guest information and appreciate your patience as we address these concerns. Additionally, we deeply regret that our customer service did not meet your expectations. We aim to provide prompt and attentive service to all our guests and we are sorry that the solutions provided during the stay were not satisfactory.Please rest assured that your comments are important to us and we take them seriously as part of our continuous commitment to improving our guest experience.We hope to be able to welcome you back for an improved stay.Kind regards,Karroum Hafssa, Guest Experience Agent
Guest User
Classic Room Non Smoking
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The service is very good, the environment is also very good, the noodles in the Chinese restaurant are delicious! My friend and I ate there twice! The only thing to note is that you have to bring your own water and comb, as they are not provided there. All in all, it was a very good travel experience!
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6/7
Response from Property: Hello dear guests! Thank you for choosing our hotel and leaving feedback! We are delighted that you reviewed your stay at Barceló Palmeira in a positive way. Although our hotels usually provide guests with a variety of drinks, including mineral water, as well as daily necessities in the room, we have taken note of the issues you mentioned about water and combs. In order to ensure that our service meets the needs of all guests, we will pay attention and improve this. We are glad that you are satisfied with our service and hotel environment. Barcelo Palmeira Hotel has always been committed to providing every guest with a high-quality accommodation experience. Finally, we are very happy that you praised the noodles you enjoyed at the Chinese restaurant. Our restaurants pride themselves on serving delicious international cuisine, including the wonderful Chinese cuisine you mentioned. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Lara Khattabi, Guest Experience Agent
Guest User
Classic Room Non Smoking
Stayed in Feb 2024
Solo travelers
52 review
5.0/5
Outstanding
Posted on May 7, 2024
Awesome hotel, the environment is very suitable for vacation, breakfast is not much, but the juice is fresh, the bread is soft and sweet, the staff is very friendly. On the day of departure, I helped to call a taxi, but halfway found that my passport and domestic ID card were all left in the room, so I turned back immediately to get them. The front desk also helped to call a shuttle bus to pick me up, and I got my documents back smoothly. Otherwise, I couldn't leave Marrakech and couldn't return home. Thank you very much to all the staff of the hotel.
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Response from Property: Hello dear guests! Thank you for choosing our hotel and leaving your feedback. We are glad that you were satisfied with the hotel's environment and enjoyed our breakfast. Our catering team is committed to providing guests with fresh and delicious meals, and your compliments on the bread and juice mean a lot to us. We also appreciate your compliments on our staff's attitude and service. If you lose important items when you leave the store, it is our responsibility to assist you in retrieving them in a timely manner and ensure that you leave smoothly. The safety and satisfaction of our guests is always our top priority. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Ait Bouihia Imane, Guest Experience Agent
drissBerrada
Deluxe Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Everything went very well. The stay was certainly short but we will return soon.
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Response from Property: Dear Berra,First of all we would like to thank you for your complimentary review following your recent stay at our Barceló Palmeraie.We are delighted that you had a pleasant stay with us.Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon. Kind regards,Hajar Sobhi, Guest Experience Agent
Guest User
Deluxe Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
Great hotel in an idyllic setting in the palm grove. The service
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Response from Property: Cher hôte,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Barceló Palmeraie.Nous sommes ravis que vous ayez apprécié le charme de notre établissement ainsi que le professionnalisme de notre équipe.Merci pour vos gentilles paroles.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Lara Khattabi, Guest Experience Agent
Chuanqihanbaobao
Classic Room Non Smoking
Stayed in Feb 2023
Couples
5 review
5.0/5
Outstanding
Posted on Apr 4, 2023
The Barcelo Palm is a five-star hotel in the heart of Marrakech, Morocco, with stunning views and luxurious facilities. The hotel's swimming pool is an excellent place to relax, offering guests the opportunity for a refreshing swim and sunbathing. The service of the hotel is also very good, the staff always keep a smile and enthusiasm, provide high-quality service to the guests, and make people feel at home. The hotel's food is also very good, there are many restaurants and bars for guests to choose from. Whether you want to try local delicacies or enjoy international favourites, here you will find something to suit your palate. The restaurant is beautifully decorated and the environment is comfortable, adding a lot of color to the dining experience. The most striking thing is the beautiful scenery of the hotel, where there are spectacular mountains and lush forests, as well as huge gardens and ancient buildings, making people feel like they are in a fairyland. The design and decoration of the hotel is also beautiful, reflecting the culture and tradition of Morocco, which makes people fascinated by this exotic country. Overall, Barcelo Palm is a perfect resort with food, service, facilities and views. If you want to enjoy the food, culture and nature of Morocco, then this hotel is definitely an ideal choice.
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6/13
Guest User
Classic Room Non Smoking
Stayed in Sep 2023
Business travelers
27 review
5.0/5
Outstanding
Posted on Oct 15, 2023
The name of the hotel is no longer Pullman, it is now Barceló Palmeraie. The hotel phone number on Ctrip is also wrong.
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Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We noticed that you mentioned that the name of the hotel has been updated to Barceló Palmeraie, and indeed as you stated, our hotel has undergone a brand refresh. Regarding the contact number you mentioned, we will verify and ensure that the information on Ctrip remains up-to-date and accurate. We will pay more attention to the details in the next work and sincerely look forward to your visit again! I wish you a good mood every day! Aida Maaroufi, Guest Experience Manager
Guest User
Superior Room
Stayed in May 2023
Couples
16 review
4.0/5
Very Good
Posted on Aug 31, 2023
Very nice hotel, I've been there twice and I have a great time with them
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Guest User
Classic Room
Stayed in Apr 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 19, 2022
We were 3 days in a hotel. We really enjoyed the place. The hotel is aesthetically beautiful and very well maintained. Beautiful spaces, large pools. Excellent breakfast! There are options and a selection of dinners Very nice to stay in the place!
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