Wunpalm Motel & Cabins - Late Check-in Available

Quiet and Clean On check in Gabin was courteous and helpful. He had even sent a message earlier in the day just to clarify our arrival time. The hotel was clean and quiet even though plenty of rooms were occupied. We couldn’t hear any street noise. The bed was comfortable and there was plenty of hot water in the shower. Parking was not an issue. The location made for easy access to shops and the motorway.

Avoid- bed bugs Avoid. On first impressions we were perfectly happy with our accommodation in room 12, it was old but perfectly serviceable, however in the morning we woke up in bed with a bed bug and on searching found more. There is no way we already had them as this was our first stay away in over six months. I caught two more bed bugs in a mug to show to reception and they just shrugged it off. We cancelled our other nights stay but no kind of refund or anything was offered for the nightmare of encountering bed bugs and the decontamination of all our luggage we would now have to do. We spent a whole day of our holiday at our next hotel washing and drying everything we had to avoid taking them with us. I emailed the wunpalm to see if they would at least cover the $40 we spent on washer and dryer fees and got no response. Disgusting customer service and worrying lack of response to such a serious issue.

Cleanliness

The cabin was cute and perfectly adequate for our needs. Nowhere within walking distance to get breakfast despite being told by Sam it was 2 blocks away

Clean, staff friendly, quiet environment

I would stay again