Guest User
November 3, 2024
Shockingly bad. Arrived with wife, 3 kids and disabled uncle early Saturday morning. Requested accessible room but given standard room. Wife and youngest was sick with vomit and diarrhoea bug. Wanted £100 to see doctor, rather than pay this outside pharmacy treated with 3 separate medications for less than £10. Uncle chocked in restaurant Wednesday, hotel phoned ambulance. Was taken to hotel / jet2s private hospital. He is currently on life support machine in ICU. Hotel hasn’t spoken to me about this since this happened. I spoke to jet2 Friday to let them know he wont be on the flight home. Jet2 told me to speak to guest relations but after speaking to hotel and jet2 neither of them have done anything. My dad and uncle, my uncle who travelled with brothers, have come over and staying at cheaper accommodation near hospital until he is ready to come home. Last 24 hours, midday Saturday to midday Sunday in hotel we have asked in my dad and uncle can join us around the pool. I haven’t used facilities for 2 days, uncle hasn’t used facilities last 5 days, we are not asking much from a big all inclusive hotel, they are not here on holiday, they just want to spend a day with family during a horrible experience for everyone. Hotel said they would have to pay £80 each for 2 days to do this. Alternative is for us 5 to leave the hotel to spend time together. Jet2 rep is there to sell excursions and was no help. As it gets quieter in the last few weeks of the season, after one of their guests is on a life support machine in hospital i would expect them to be more empathetic and hospitable.