Supreme Hotel

On arrival to the hotel on the above date, we had requested a ground floor room, however we were put on the 3rd floor, 1 of the party had COPD, we asked to be moved and we were moved from 309, 303, same floor same corridor. Went down to the restaurant the next morning for breakfast, the choice was very minimal for an all inclusive ( choice of approx. 4 items), this continued throughout the day, for lunch and dinner. The all inclusive bar, which stating in the booking included cocktails, however no cocktails available, only drinks that was available was local branded vodka, and gin, and Tuborg lager. We did complain to the bar staff, who stated to us sorry this is all we have. Throughout our weeks stay, it became apparent that lots of people/families were leaving the hotel, and been located elsewhere, due to the poor standards throughout. We attended the reception desk, however very little English spoken which was difficult when trying to explain our concerns. Having paid for All inclusive for x 1 week, we found ourselves eating and drinking out every night, which is not what you expect having paid for all inclusive. This hotel should not be advertised as an all inclusive, due to the poor standards. Pool closed at 6pm, room basic however clean and tidy. Will not be returning!!!!

Arrived at the hotel in the early hours of the morning, and felt my heart sink. The metal railing leading up to reception was really wobbly, and the slope really steep. Quite tricky with a suitcase and bag etc. Entered into a dark reception to be greeted by a man who looked as if he had just woken up, but he seemed friendly enough. He then gave me my room key and ‘welcome’ pack from on the beach. He tried to sell me a safe for the week, I declined, then told me it was £25 to have wifi in the rooms, as only the bar and reception had wifi. I paid this and entered a tiny but really smooth lift. At my floor, the hallway was stifling but it was really hot in Turkey that week. I entered my room and the bathroom was ok, there was a mini fridge and tiny tv. It was all very dated, but it was ok. Crashed out after a long travel looking forward to breakfast. Woke up and showered, went outside of the room and the hallway was roasting. Took the left down and had to go to reception as I had no idea where to go. The breakfast was not great. There were boiled eggs, chips with chilli coating, beans, cereal and that was about it. There was also juice on tap from a machine. I couldnt find any butter, so asked the waiter and he came out with two little tubs which were pure liquid. During breakfast, I was greeted by a salesman who gave me a brochure selling excursions, I told him I would think about it. I had my meeting and bought four excursions which seemed to be at a decent price. I thought that dinner would be better, but sadly I was wrong. There are literally three small counters one with four trays, one with salad and a few odd bits on the other. I ended up with two chicken legs and a potato. At this point I decided to eat out. I tried another breakfast just to see if it was any better, it wasn’t. Then mr salesman asked if I wanted any excursions, I was polite and told him I had booked four, and his demeanour changed. He said he was selling the same trips and questioned how much I paid, then proceeded to tell me the prices. I said it was only money to which he got even more annoyed and told another worked that people were stupid wasting money. I then went to the bar to ask what drinks were available to be told, lager, gin, vodka or raki. He asked what I like to drink and didnt seem too happy when I replied cocktails. I tried a Tuborg lager which was okay to be fair, but too strong for me. I didnt eat at the hotel again, and I would suggest not using the all inclusive. Its better value buying from the local supermarket or eating out. Plus points, the room was clean, the aircon was good, and the young staff tried hard with what looked like a limited budget. By the end of the week, I came to have a little soft spot for the hotel and I had some amazing days out, meeting some lovely people too. The negatives were that the place badly needs a revamp, having to pay extra, wifi charges, the angry salesman, poor choices of food and drinks and the heat

Hotel had no life guard on duty, the shower door smashed on me when I was in the shower, the staff didn’t care and didn’t get an apology. The staff didn’t speak English. The food was horrible, the balcony door lock/handle kept falling off. False advertisement about the room, false advertisement about the hotel, didn’t look anything like the pictures they have put on the website, the drinks at the bar was shocking. Don’t recommend and definitely won’t be back.

This hotel was in a good location and the hotel was quiet and relaxing during the day. Upon initial arrival we were taken to our room and the balcony was extremely small with the worst view imaginable and no sunlight. We didn't unpack our cases and were asked to return in morning to facilitate a room swap. This was granted and we thereafter had a pool view room. The room was basic - quite bad mould on the wall and our toilet roll was constantly soaking due to the water dripping down from above (we removed from holder). We had all inclusive package and spent over £1000 eating out as the food was not good with limited choice. Once we ate in and it was edible. I didn't have my children with me, however there would be nothing at this hotel to entertain them or feed them. The hotel had zero entertainment day or night. Local beer and soft drinks were fine. On the last night of our stay a large amount of staff engaged in fighting one another (this included very violent acts with weapons (glass and knives). This resulted in two ambulances and police attending at the hotel. One staff member apologised. The main bar attendant (potential supervisor) constantly had eyes on my partner and was more than what you would expect in terms of his behaviour towards her. One other member of staff took the huff because my partner refused to provide her Instagram to him. Positives There is not many; the weather was good, the excursions were great and very reasonable (Martin was more than accommodating) and we had a hoot with the people we met. I would never recommend this place to anyone.