Kasa Scottsdale North Phoenix

Worst experience ever! Unit is just below a gym & the noise is unbearable, to top it off the so called client service was terrible! They had the audacity to suggest ear plugs as a solution?! Also, found plastic wrap over the smoke alarms? And carpet was covered in stains, just terrible. Couldn’t pay me to stay there!

Overall it’s not worth the money. It was just a one nighter. I thought everything was a bit confusing. I would not recommend this. At least not at this time.

Nasty Dirty bath towel & Tow nails trimmings The parking was a pain ! The beds were hard as a rock . There was a nasty dirty bath towel hanging in the closet, tow nail trimmings in the shower. There where also Bobby hain pins laying around on the floor. The long walk form the car to the room was not fun . I will stay somewhere else next time !

Run! And, don’t look back. Terrible instructions to get into the property. I was unable to find the lockbox that contained the keyfob. So, I was locked outside the property for over 2 hours. I was jet lagged and dehydrated. No one on site to help you. So, I called the number- on WhatsApp and on regular cellphone, no pick up for over 2 hours. There is a text messaging option- but all it does it keep sending you the code numbers to open the doors. So, I had all the codes but no key fob- so couldn’t enter main building. Other tenants who rent annually even tried to walk around the garage area (where the lockboxes were supposed to be), we couldn’t see anything. They kindly let me inside and I was finally able to get into the building after almost 2.5 hours being locked outside in the Arizona heat. Inside the apartment, the bed linens were not changed. Disgusting to see human hair on the sheets! Thankfully, they had a clean bedsheet and I was able to sleep on it. Also, just 1 half used roll of toilet paper, no extras. Then the next they called me saying there is excess noise from my apartment. They sent texts saying my stay might be canceled if I didn’t answer right away. I wasn’t even in. I was at a conference and had to leave work to call them Later they apologized when they learned there was a fire drill in the building. Nice building, great amenities, good location. But zero customer service. So disappointed! Never again.

Beautiful place. Our only concern is that we were in room below the awesome gym. From 530 in the morning until 10 at night it sounded like the weights and equipment were coming through the ceiling.

Sparse essentials for an upscale condo. Disappoint The building looked impressive from the outside and the location was fantastic. Check-in was smooth, and when we first walked into the apartment, we were thrilled. However, as we settled we noticed a few issues. There were no hangers in any of the closets, and the kitchen was sparsely equipped, with only 3 forks and knives for the four of us. Besides a few pots and drying pans, there were no other kitchen essentials- no bowls for making pancakes, scrambled eggs or for serving snacks. The bathroom amenities were also disappointing; the soaps, shampoo and conditioner were very drying. One bathroom had nothing and only one towel, and one roll of TP per bathroom. We found the carpet and floors were not clean. And washing machine was black when we wiped it down.