Extended Stay America Suites - Minneapolis - Maple Grove

I booked the room and paid in advance. I arrived shortly after midnight and was told I was not allowed to check in. I think it’s a crack house and based on the employee that helped it’s employed with crack heads. Management has yet to respond to a single message. The parking lot had weirdos roaming it, again assuming this meth den is a haven for criminal activity. Stay away from this landfill of a place at all costs. They will steal from you and leave you in the cold.

Booked 2 rooms and stayed first weekend in June 2025. Regardless of the price, this is an awful value! The comforter had a hole in it. The bathroom door handle fell off. The refrigerator looked like it was pushed down a flight of stairs. The wall had a large gouge in it. The bathroom ceiling had a hole in it. The bathtub was disgusting. The counter was dirty and stained and the light fixture was missing it's cover. The walls had cobwebs. The front doors to the hotel were filthy. The first parking space in the parking lot is reserved for law enforcement. Saw a large spider on the wall in the hallway. There was garbage in the bushes outside. We arrived at night, so some of this wasn't apparent until morning. The continental breakfast was pre-packaged muffins and bars. The coffee was disgusting. There was a "caution wet floor" sign on the mismatched and chipped tiles in the foyer but the floor didn't look like it had been washed in the last month. The closet had one hanger. The curtains looked like they were hung by a drunk. The mirror above the dresser was filthy. The stove had rust on the burners. The kitchen cabinet door were not hung correctly. While waiting at the front desk, another guest complained about their room and asked for a refund so they could stay somewhere else. The hotel staff was friendly but not really motivated. This is not a failure of the employees but a complete and total failure on the management and ownership. Stay somewhere else!

Good place to stay while transitioning. Good area, really safe . The staff is super nice and professional. It's convenient due to it being close to everything. I would definitely come back and recommend to someone else in transitioning. Good stay.

Honestly I have never had a worse experience with a place before. We had booked our room a few days in advance. It took around 20 minutes for them to actually check us in. It seemed as though they did not place our reservation even after a confirmation email was received the same day we booked. We finally received our room to only walk in and the place be filthy- trash in the trash cans still, no bedding, room reeked of smoke, and definitely was not cleaned. We went to the front desk to request another room, to only go up to the third floor and try to get into our room and the card did not work. After multiple attempts trying the card on the door and all of the sudden someone opens the door. There was someone already in the room! They gave us a dirty room and then one that was already occupied. We walked out after that. Very unprofessional environment. WOULD NOT RECOMMEND.

I came out here to visit family. The staff here were very nice. The room it's clean.And very quiet area. Right off the Expressway made going to my destination very easy. I would definitely be coming back to visit here whenever I do come back into town.