Family-friendly Hotels in Manolo Fortich

While the front desk is very professional and friendly, I couldn't help but be ashamed that I took my friend (a tourist) to this place. 1. We were placed in a room first with no window view making it claustrophobic. When I complained to the staff, they moved me to a room with a window. I didn't mind being put in a room outside the resort but nobody asked if it was okay for us to have a room with no window view. 2. It took 30 minutes and a second call to the front desk to followup on the room transfer. 3. Life vests for bumper boats don't have locks and not sanitized after use. You could have discarded life vests that are busted. 4. The luge ride was terrible. Imagine having to wait for more than 45 minutes to line up for the first ride because there were limited cars. Then there are 2 lines so they can alternately accommodate individuals on their 1st ride and their 2nd ride. Everyone was grumpy and so was the staff. There was no system. You could have provided time slots for the rides so you can only accommodate a maximum group of individuals. And the worse thing, there were a lot of cars parked in the finish line. Doesn't make sense to have it all piled up there. Basically, you caused people to waste their time on that ride which it could have been spent for other rides. 5. Internet is out around 12am in our room. This isn't the first time I noticed though. 6. Shower head was not functioning fully with only a few holes spouting water. I've stayed here for 3x this year and gave a chance every time for redemption. I hope you invest in training your staff so they become more efficient, discerning to the convenience of your customers. It would be best to invest in your infrastructure as well. The whole place is giving red flags when it comes to safety, sanitation and ambience.