Premier Inn Manchester City Centre West Hotel

Great location Tidy room and great customer service Recommend

Great location for the city...pretty much in the city centre and close to everything that the city has to offer. Rooms are standard premier inn ...clean, spacious and good beds...been with my friend so we had a twin room - one double bed and one single bed. Great breakfast, buffet with everything that you want to start your day great. Right by the river with good views particularly from the restaurant and bar area.

I booked two nights recently as I had meetings in Manchester for two days. It cost me £205. The first night, I successfully got off to sleep to be woken at 12.00 am by voices. Firstly I tried to ignore it. After 30 minutes I realised that in my room there was an interconnecting door to the right of my bed head. The person in the room next door was chatting on the phone quite loudly. After the phone call ended, he turned the TV on and despite my best efforts, at 2.30 am I was still awake so managed to crank up the aircon to slightly drown out the TV noise and get to sleep. There is no phone in the room or no contact details to contact reception. I wasn't prepare in the middle of the night to get up, put my clothes on, go downstairs to complain. At 7.15 am, I got up and did just that, went downstairs to share my experience. I didn't need to be up at 7.15 but I was half awake with the stress of the lack of sleep I had. On reception, the lady said she was sorry. As I was stopping for 2 nights I asked her to check if the person next door was there the 2nd night. She looked and said no. She said if I came back at 3.00 pm they 'might' be able to move me but the hotel was busy. I said I was working all day and not due back to the hotel until gone 7 p.m. and wouldn't be able to come back before then. At no point was I offered another room at that time of the morning nor was I offered a different room for when I came back later. To be promised a different room, for when I came back after work, would have resolved the issue quickly and simply. I returned at around 7.30 p.m. so I went up to my room on the 3rd floor and within a couple of minutes noticed noise through the connecting door. At that time it is to be expected but in my mind, all I could think about what the previous night and how I felt. I had been working all day for over ten hours, I had had very little sleep the night before and I knew this noise would affect my sleep. I was tired and all I wanted to do was rest. I simply didn't have the energy to go downstairs to complain again on the off chance they 'might' have another room free so I decided to pack my things and get a train home. Premier Inn claim to have a 'Good Night Sleep Guarantee' where they give you your money back if you haven't had one. So, the following day I sent a complaint to 'Guest Relations' and explained the full situation. I received a reply back saying Quote: 'You were offered a room change and would have needed to be done from 3pm'... This was incorrect. I wasn't. I was told to come back at 3.00 pm (when I was at work) and a room 'might' be available'. So that was incorrect. They also said: Quote 'We do advise our guests to report any noise issues you encounter at/around the time to our reception team either in person or via mobile telephone rather then the next day as they are available throughout your stay'. For anyone who has stopped in this hotel, there are no phones in their rooms. There is no 'Contac

This hotel is really well located, just near Spinningfields which is around 15 minutes walk to the centre of the city! ☺️ The room was clean and we had no issues whatsoever in that regard, aside from the fact that the windows aren't able to be opened. There was distinct smell of damp in the room though which wasn't great, it smelt very musty! 😢 The staff were really friendly and welcoming at all times. The breakfast was fab, although it was pretty cold and there was no-one to ask for poached eggs unfortunately. The breakfast area was clean and presentable, with a nice view of the river 🥰 We would definitely stay here again, cheers Premier Inn!

Room smelled of damp and was cold. Windows would not open to let fresh air in. Only one pillow provided and no one available at reception to ask for another one. Room wasn’t cleaned the whole time I was there although I requested this twice. Breakfast is edible but I wouldn’t recommend the dinner. It tasted bland and was cold by the time it arrived (one hour after ordering.) told the kitchen was short staffed and there was only one waiter who seemed to be covering the bar as well as reception. The location wasn’t bad.