Ibis Budget Manaus

Normal performance, high cost performance in Manaus

Hello, I am writing to you because I was extremely overwhelmed by the service at your hotel during my two nights. I spent the night of September 10-11, as well as the night of September 13-14. On my first night (September 10-11) we had a disabled room. I fully understand that the people at the reception do not speak English, however, I tried for long minutes to make myself understood without translation apps without much effort on their part. Neither my friend nor I are disabled, so we did not need a disabled room. The second situation that hurt me deeply was the incident that occurred this morning (September 14). I forgot my gray sweatshirt in my room (room number: 1560) I realized that I had forgotten my sweatshirt at the airport. This sweatshirt has immense sentimental value to me. I had 2 and a half hours before my plane took off. So I had time to go back to the hotel or call someone I knew to pick up the sweatshirt. So I called the front desk to ask them to pick up my sweatshirt from my room. I was on hold on the phone for many minutes without any news. The front desk never answered me. I am extremely disappointed with this behavior, this sweatshirt had a sentimental value and I had the means to recover it, but the front desk stopped me. I am used to traveling to hotels in the À Concord group and they have never let me down. I am in São Paulo until the end of next week. I would like you to send me my sweatshirt urgently to São Paulo I will pay the delivery costs if there is any. I hope we can find a solution together, otherwise I would have to escalate the problem to the Accord group. Thank you Looking forward to your return, Matilde