Guest User
January 28, 2025
Location is great, scenic view surrounded with snowy mountains
Cons:
-Manager's behaviour was rude. We confirmed room availability of room before booking room as we needed early check-in. Got confirmation from hotel that they would let us check-in by 5 AM with extra charge. We booked hotel and paid full amount, however, before arrival we called the hotel to remind them about our check-in as discussed. The manager was so rude and said it's not his problem if the rooms are full and nobody promised us anything about early check-in. I requested repeatedly so finally they agreed to let us wait in the lobby till 11 AM (imagine sitting outside in lobby in freezing cold). We struggled to find a hotel after a tribunal in Manali as it was early morning. Luckily our taxi driver arranged us a hotel to which we paid that too just for few hours.
If they can't let guests check-in early, requesting the manager to clear it over the call before we pay full amount and hope to get a room on arrival.
-Water geyser wasn't working due to connection problem. Hotel clearly ignored it saying they would provide a bucket of hot water the next day morning. Water was chilling cold 🥶
-Most important: Toilet jet spray was broken and the management they knew it still gave us that room. It was horrible experience
Note: Property looks very beautiful, however consider the comfort over the ambiance