Dedalos Hotel

The hotel is very nice, we weren't given the room we booked but they did rectify it , our room was nice,clean and good outside area, pool was amazing sunbed area excellent exceptional clean, breakfast was ok the breakfast lady was so lovely, night security guy was brilliant, bar staff very nice and polite, a couple of older members of staff a lady with blonde hair and a older man weren't as friendly, room cleaners were lovely and friendly , drinks were ok, cocktails not so good, food was very nice especially the club sandwiches and curly fries. Overall I'd give it a 7/10 there is room for improvement. But we enjoyed our stay!

Do NOT go here. The staff are so rude and seem to favour boys over girls. We got beach towels and were told we had to pay but the boys didn’t because they were nice to him. He took a disliking to us as we complained multiple times and his only response was sorry it’s July, so continued to treat us like rubbish. As a group of five girls being separated and stuck on opposite ends of the hotel with the worst rooms ever. We were taken to a room round the back next to a storage cupboard. Our shower was a square on the floor, the aircon rubbish, cockroaches and centipedes, stains and not to mention towels or bed sheets never changed. The security guard was also rude questioning us every night even though we had the key and asked to see our room and passports. Not to mention half way through the holiday we all became so ill due to the lack of cleanliness in this place which ruined the last few days of our holiday. Do NOT go here it will ruin your holiday!

Probably the worst hotel I’ve ever stayed in. I went on a girls holiday with my friends, the day we got there my friend and I got put in a room outside the hotel?? Which was so small, derelict and unsafe. When i questioned the reason for this, one of the staff said that the toilet was broken and another said the air on broke?? So which one was it? Upon asking for a partial refund, as it was so far from what we had booked, we got told to “sleep on the streets” as two 18 year old girls?? Not very welcoming if you ask me. They told us to come back the next day at 12pm, I asked to see the room we would be staying in, the man shouted at us saying we can’t see it and told us to leave (clearly had been double booked). We had to spend the night in the small room with no air con, when we had paid for the most expensive room there. And got no refund or compensation. Only rude, little insecure men screaming at us. Not only this, the breakfast was horrific. Stale bread, mouldy yogurt and soggy mushrooms. When we actually got the room we’d paid for, there was wet dripping from the ceiling and dampness everywhere. Furthermore, our towels didn’t get changed once?? In 5 days?? We had to literally go and ask for them to be changed multiple times. They don’t make any of the beds or clean the place at all. The pool was tiny compared to the images online, probably used x0.5 to make it look bigger, not enough sunbeds for guests and the outdoor toilets were horrific and never cleaned . If you want to maintain your sanity please don’t book this hotel. The reviews are true, it is literally hell on earth x

The staff were rude as soon as we had checked in. Towels get washed every 3 days and although a cleaner comes to the room, sheets don’t get changed either. Stains on all pillows and bed sheets when we arrived, hair in the shower drain before it was used by us and aircon barely works. Gap under the front door which we had to block with pillows as there were cockroaches and centipedes outside the door. We got told we’d be staying near our friends and as a group of girls that was appreciated but we soon found out they where on the other side of the hotel to us. Staff continued to be rude throughout our stay. We had spoken to a group of boys at the hotel and they’re rooms where up to standard but still nothing like the pictures, but had new aircon, kettle , microwave and a clean bathroom even tho they had booked 3 months after us. When we had told the manager we didn’t feel safe being so far away from our friends and complained about the room he said security will stand outside you’re room and that’s all he can do. Staff didn’t care about any complaints or well being of the people who where staying there.

Management is awful. The MOST anti social, anti tourist horrible people Ive ever been unfortunate enough of meeting. Patronising and disrespectful, one example of many being them snapping and clapping their hands to get the attention of one of their customers who hadn't payed them enough attention at the precise second they wanted. The boss, after giving us the wrong room tried to kick us out of the hotel and said”if you don't like it you can leave” this is not how I want to be treated and don't believe anyone should.

This is a family owned and run hotel. We have been going there for more than 20 years. The hotel is spotless and the staff are friendly and efficient. It is close to many amenities such as bars and clubs while also close to the older part of Malia where there are a number of restaurants serving local fare. Not too far to walk for those of a certain age, I have an 8 at the start of mine. We are going back in September for our second visit this year.