Hotel Malcesine

Guests appreciate the abundant buffet breakfast, exceptional cleanliness, and friendly staff. The central location by the water provides stunning views and easy access to amenities and transportation.

Excellent location with lake view and the staff is good. If they can provide free bottles of water, that's perfect.

We stayed half board and booked through Inghams. Bedroom a bit basic but it was very hot and the air con worked amazingly well, the shower was hot and efficient and the room was cleaned, mopped and towels and bedding replaced every day while we were having breakfast! Breakfasts were plentiful, dinners on half board were good , plentiful and choice every evening. The fish was particularly good. The biggest assets of the hotel were 1. the location, amazing right on the edge of the lake and next to the harbour and right in the beautiful old town and 2. The staff. The couple who serve and maintain the restaurant, a gentleman and lady, are fabulous. So friendly and welcoming and nothing is too much trouble. They are extremely efficient clearing tables and serving even though there are only the two of them. The guys serving behind the hotel bar also very friendly. The receptionists are lovely. In particular one lady called Cristina. I left my walking pole on a ferry back from Riva. She phoned the ferry company for me. They called back to say they had it and would send it over on an evening ferry. We did not know they were going to do that as we were out having a drink. However, we came back five minutes before the ferry was due to arrive and she called us over and we ran round in time to get the pole. However, had we not come back she was going to leave the reception and run round and pick it up herself. If that’s not good service I don’t know what is! I would not have got my pole back if was not for Christina.