The Alana Hotel Malang

The Alana Hotel Malang Reviews

The Alana Hotel Malang

12 Jalan A. Yani 11, Malang City, East Java, 65125, IndonesiaView Hotel Details
The Alana Hotel Malang
The Alana Hotel MalangThe Alana Hotel MalangThe Alana Hotel Malang
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The Alana Hotel Malang Guest Reviews

4.3/5
Very Good
73 review
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.6
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All reviews(73)
Positive reviews(72)
Reviews with photos/video(10)
Awesome stay(20)
Great service(12)
Clean and tidy(10)
Great location(6)
Negative reviews(1)
Ifah N
Deluxe Room
Stayed in Jun 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Booked the hotel at last minute as we have not booked any accomodation in Malang. This hotel is good with its location in the city and few minutes away from the tol exit/ entrance. Busy roadside but as the hotels/ buildings around were not high-rised, we got 7th floor there was hardly any traffic noise that made the way up to our rooms. Got the connecting rooms as requested. Rooms & toilets were cleaned. Bed and pillows are comfy. Glad that we made the right choice for our stay in Malang.
Response from Property: Dear Mrs. Ifah N,Thank you for your detailed and positive feedback. We're delighted to hear that you had a pleasant stay at The Alana Hotel Malang and that our location and facilities met your expectations.It's great to know that despite the busy roadside, you experienced a quiet stay on the 7th floor, and we were able to accommodate your request for connecting rooms. We're also pleased that you found the rooms and toilets clean and the beds and pillows comfortable.We appreciate your kind words and are glad you chose us for your stay in Malang. We look forward to welcoming you back in the future. Thank you for choosing The Alana Hotel Malang.Warm regards,The Alana Hotel Malang
Krishna Kant Rai
Deluxe Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Room is very good, hotel is very nice. Prime location. Hotel staff are cool and helpful. Breakfast is very nice. All facilities are very good. U can try this hotel.
Response from Property: Dear Mr. Krishna Kant Rai,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you found our room to be excellent and our hotel to be nice, especially appreciating our prime location. It's wonderful to know that our staff were cool and helpful, and that you enjoyed our breakfast and found all our facilities to be very good. Your recommendation means a lot to us, and we are thrilled that you had a great experience overall. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,The Alana Hotel Malang
Nola
Deluxe Room
Stayed in Jul 2024
Family
4 review
4.5/5
Great
Posted on Jul 11, 2024
Newly opened, nice interior, well equipped.. The pool so small and the bfast area too small for all guest
Response from Property: Dear Mrs. Nola,Thank you for your informative review. We are happy to hear that you like our new interiors and well-equipped facilities. We appreciate your feedback regarding the small swimming pool and breakfast area being too small for all guests. This feedback is very valuable for us to improve our guests' stay in the future.We are committed to continuously improving our services and facilities. We hope you will choose us for your next visit. Thank you for your helpful review.Warm regards,The Alana Hotel Malang
Anonymous User
Deluxe Room
Stayed in Jun 2024
Couples
1 review
3.0/5
Posted on Jun 24, 2024
Comfort bedroom, but the bathroom is too tight. Everytime you take shower, all the waters spill everywhere. The toilet bowl was placed too close to the wall, you cannot spread your leg comfortly Worst valet parking system. I was waiting 30 minutes to get my car back while others that came after me got their cars already.
Response from Property: Dear Valued Guest,Thank you for your feedback. We're glad to hear you found the bedroom comfortable, but we do apologized to learn about the issues you faced with the bathroom layout and valet parking system.Your concern about the bathroom size and toilet placement are valuable, and we will address these concerns to improve our facilities. We apologize for the inconvenience you experienced with the valet parking and will work to enhance the efficiency of this service to avoid such delays in the future.We appreciate your honest review and hope to provide a better experience on your next visit. Thank you for staying with us at The Alana Hotel Malang.Warm regards,The Alana Hotel Malang
Tshidi
Deluxe Room
Stayed in Jun 2024
Couples
24 review
2.7/5
Posted on Jun 11, 2024
The service that is underwhelming. Upon arrival we were offered a welcome drink that we had to serve ourselves. Besides being upset that I needed to serve myself, that drink was vile!!!!!!!! The indoor smoking in public areas is disappointing. The sky lounge is fully enclosed, no alcoholic drinks ( some families came with their children) yet there’s open smoking. The cafe downstairs, also open smoking. Exactly where should non smokers relax at the hotel? The shower water is warm at best. Being a person that loves hot showers, this was a serious letdown. Breakfast is terrible. On Sunday the food was cold. There were so many people they ran out of tables. The mocktails don’t taste so good. I was afraid to order anything off the menu because of the disappointments at breakfast, I was scared I’d waste my money. Our key cards were faulty, had to return to the front desk multiple times to get them reset in order to gain access to the room. The pool is nonexistent 😂😂😂😂😂😂 More the size of a jacuzzi without the perks. Don’t bring your swimsuit, or you can dip your feet😂😂😂😂😂😂
Response from Property: Dear Mrs. Tshidi,Thank you for sharing your detailed feedback. We sincerely apologize for the multiple issues you experienced during your stay. Your feedback is invaluable in helping us improve our services and facilities.We apologize for the inconvenience caused by having to serve your own welcome drink and for the quality of the drink itself. We will review our welcome process to ensure a more pleasant experience for our guests.We also regret that the indoor smoking areas impacted your stay negatively. We will look into providing designated non-smoking areas to accommodate all our guests comfortably.The issue with the shower temperature not being hot enough is certainly a concern, and we will have our maintenance team investigate and resolve this promptly.We apologize for the disappointing breakfast experience, including the food temperature and the lack of seating. We will work with our culinary team to improve the quality and service during breakfast hours for sure.We also regret the inconvenience caused by the faulty key cards and the small pool size. Your feedback will help us address these issues and improve our guest experience.We understand your frustration and appreciate your patience. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you once again for your valuable feedback.Warm regards,The Alana Hotel Malang
Guest User
Deluxe Room
Stayed in Sep 2024
Family
3 review
3.7/5
Posted on Sep 17, 2024
Meskipun lahan parkir kcl overall oke, next pasti nginap disana lg
Response from Property: Dear Valued Guest, Thank you for your review. We are glad to hear that despite the small parking area, you are still satisfied with your stay at The Alana Hotel Malang. We will continue to strive to improve the comfort for all guests. See you on your next visit. Warm regards, The Alana Hotel Malang
Zairul
Deluxe Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 27, 2024
The hotel is very clean and service is excellent. Location is also good is it is near to all the shops and restaurants
Response from Property: Dear Mr. Zairul,Thank you for taking the time to share your positive feedback with us following your recent stay at our hotel. We are delighted to hear that you found our hotel to be very clean and that you received excellent service from our team.We are also pleased to know that you appreciated our hotel's location, which is conveniently situated near shops and restaurants, making it easier for our guests to explore the area.Your kind words serve as encouragement to our team to continue delivering exceptional service and maintaining the cleanliness of our facilities.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,The Alana Hotel Malang
Wan Zafirah Wan Yahya
Family Suite
Stayed in Jan 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Good location n nice Breakfast spread variety but taste wise ok Family suite the best, clean and comfy Emough space for my family with 6 small kids
Response from Property: Dear Mr. Wan Zafirah Wan Yahya,Thank you for choosing The Alana Hotel Malang and for taking the time to share your positive experience with us. We're delighted to hear that you found our location to be convenient and enjoyed the variety of breakfast options.It's especially heartening to know that the Family Suite met your expectations in terms of cleanliness, comfort, and spaciousness for your family with six small kids. Creating a comfortable and welcoming environment for our guests is a top priority, and your feedback reaffirms the hard work we put in every day.We appreciate your kind words and look forward to the pleasure of welcoming you and your family back to Alana Hotel in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to let us know.Thank you once again for your positive review.Warm regards,The Alana Hotel Malang
Guest User
Deluxe Room
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The best hotel
Response from Property: Dear Valued Guest,Thank you for your kind words. We are delighted to hear that you had an exceptional experience during your stay with us. Providing the best possible service and accommodations is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your feedback and your decision to choose our hotel. Should you ever find yourself in the area again, we would be honored to welcome you back for another wonderful stay.Warm regards,The Alana Hotel Malang
Mustofa Nasrulloh
Premier Deluxe Room
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Standart 4*
Response from Property: Dear Mr. Mustofa Nasrulloh,Thank you for taking the time to share your feedback regarding your recent stay at The Alana Hotel Malang. We are delighted to hear that you found our overall service satisfactory.It is our goal to provide a positive and memorable experience for our guests, and we are pleased to know that we met your expectations. Your kind words are truly appreciated and will serve as encouragement for our team to continue delivering excellent service.If you have any specific comments or suggestions on how we can further enhance your experience in the future, please feel free to share them. We are always eager to improve and provide our guests with the best possible stay.Once again, thank you for choosing The Alana Hotel Malang. We hope to have the pleasure of welcoming you back in the future.Warm regards,The Alana Hotel Malang
Guest User
Deluxe Room
Stayed in May 2024
Other
1 review
4.7/5
Amazing
Posted on Jun 2, 2024
Nice place to stay in the Center of Malang City
Response from Property: Dear Valued Guest, Thank you very much for your positive review. We are very pleased to know that you enjoyed your stay at The Alana Hotel Malang and felt comfortable with our strategic location in the center of Malang city. We always strive to provide the best experience for our guests, and your reviews really motivate us to continue improving the quality of our services and facilities. We hope to welcome you back in the future. Thanks again and see you soon. Warm regards, The Alana Hotel Malang
Hangyuedianqi
Deluxe Room
Stayed in Aug 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Oct 9, 2024
设施：ok 卫生：ok 环境：ok 服务：ok
Intan widjaja
Deluxe Room
Stayed in Jun 2024
Business travelers
70 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Good location
Response from Property: Dear Mrs.Intan Widjaja,Thank you very much for your positive review. We are pleased to hear that you were comfortable with our well-equipped room facilities and enjoyed the strategic location of our hotel.We strive to provide the best experience for our guests, and your feedback greatly motivates us to continuously improve our services and facilities.We look forward to welcoming you back to The Alana Hotel Malang. Thank you once again!Warm regards,The Alana Hotel Malang
JULIADI
Deluxe Room
Stayed in Oct 2024
Family
13 review
3.0/5
Posted on Oct 17, 2024
The hotel is quite comfortable, but it's annoying with the towel that got dyed and there's a maintenance fee to bleach it again. This is the first time I've used a towel that got dyed and asked for a replacement, the price of another bath towel,.. hadeeeuuhh,.. be careful for those who wash their hair but dye their hair, guys,.. It was comfortable but now it's disgusting😏👎🏼
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Ditto26
Junior Suite
Stayed in Jul 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jul 11, 2024
We took a bus from Surabaya to Malang in the evening, and took a taxi to the hotel. The front desk staff warmly received us and upgraded our room for free (Exquisite Suite ➡️ Alana Suite). The room is very big! It is newly renovated, and the hardware facilities are very good, beyond my expectations. We chose room service, which tasted very good and was not expensive. The hotel's swimming pool seems to be open until 6 pm, which is a bit early; there is no special place for spa services, and they are done in your own room; the breakfast variety is average, but it is enough. In short, Alana Malang is a hotel worth staying in, recommended.
Original TextTranslated by Google
6/10
Response from Property: Dear Mr. Ditto26, thank you very much for your detailed review! We are glad to hear that you were satisfied with your stay at Malang Alana Hotel. We are pleased to know that you received a warm welcome from our staff and were delighted with the complimentary upgrade to the Alana Suite. We are also glad that you enjoyed the newly renovated room facilities and delicious and affordable room service. We appreciate your feedback on pool opening hours, spa services and breakfast options. This feedback is very valuable for us to improve our services and facilities in the future. All in all, we are glad to hear that you think TALana Malang is a hotel worth visiting and recommending. We look forward to your visit again in the future! Thank you very much for your very detailed review! We are delighted to hear that you enjoyed your stay at Alana Malang. We are pleased to know that you felt warmly welcomed by our staff and were delighted with the complimentary room upgrade to the Alana Suite. We are also pleased that you enjoyed the newly renovated room facilities as well as the delicious and affordable room service.We appreciate your feedback on our pool operating hours, spa services and breakfast variety. This feedback is valuable for us to improve our services and facilities in the future.Overall, we are happy to hear that you feel The Alana Hotel Malang is a hotel worth visiting and recommending. We look forward to welcoming you back in the future!Warm regards,The Alana Hotel Malang