Novotel Hotels in Malaga

We came here from a budget hotel so our thoughts on entering the room first were wow and amazing. I've stayed in 5 star hotels few times and also 1 star hotels so have an expectation of rooms and service. The room is spacious. The bed is big and comfortable. Got a good rest. There is a comfortable couch, big TV, separate toilet, shower and bath tub, mini kitchen area and AC. Room: Spacious, modern, comfortable, dining table but only one chair... Mini Kitchen: There was a mini fridge, microwave, kettle and sink but no cutlery which seemed strange as you would expect these things to be there. You had to request cutlery etc.. at reception and collect from the buffet area yourself. Shower: The shower was awesome. Spacious with overhead and handle shower. Lots of toiletries. Could have benefitted with more hangers. Has an appealing deco. Reception: Took some time to check in with people before us in a queue. Maybe checkin can be streamlined more especially if all prebooked and prepaid. We were able to add late check out till 5pm for about £20. We came back to the hotel before 5, I asked for some tea bags, but was given a key card, which was weird but just misunderstanding but it meant wasting few minutes we needed for packing. Then our key card wouldn't work on the door which took another few minutes to fix. We were able to get some hot water for the tea afterwards which was kind of them. There is a gym but didn't get chance to use it. Some staff has good English so communication isn't an issue and they will help you with what you need.