RC Hotel Melaka

We booked a huge room with a balcony overseeing the river of jonker street river. Very comfortable and relax feeling. The rooms has a small living with dining chairs and table. Pretty huge and cozy

We checked in on 30/03 around 3pm, but the rooms weren't ready, one of the room we booked was triple but they informed that due to holidays and full so changed us to a double single room by adding a bed, without any other compensate from this mistake! However, we've accepted that, but when we enter the room, found that those disposables which should be provided were used by the last guests, which means that they didn't even clean the rooms systematically. Well, we then asked from the cleaners to replace them. We checked out the next day around 11am, but noticed that we've left our souvenir (chocolates) which just bought in the morning, we quickly make a call to counter and ask to recheck if anything is left to collect from them (they hold us to ask cleaners to check our rooms during check out), and they said will recheck and the same time we are returning back to hotel to collect. But when we arrived and look for counter, they said cleaner did not report and item left and said may accompany us to recheck the room. So we rechecked the room and it really not in there, but what is really annoying and made us angry on them is that we saw our souvenirs were opened and left on the cleaners trolley in their internal room while we pass by!!! The accompanist gets in the room to take the souvenirs back to us, and the chocolate were been opened and eaten! This shows that their management is really poor, and hope I've fully clarify that the reasons we will not come back to this hotel anymore!

The hotel is clean.