Makkah Ash Shubaikah Hotels

DoubleTree has always been my choice since i first stayed here in 2022. This is my 3rd time staying and the level of hospitality and service is so wonderful. I tried other hotels on my last visit in January 2025, but it wasn't great, so here I am back at DoubleTree. The location to the Grand Mosque of Makkah is fairly reasonable - one can walk (via Hilton Convention Hotel) - sloped surface, or take the complimentary shuttle that stops at Hilton Conrad on Jabal Omar. Wear good walking shoes. Mr. Ahmed Elsayed at the restaurant is a top-notch manager. I only mentioned something to him, and he had his colleague make it especially for me. That was totally unexpected and they both went out of their way to ensure that it was a problem. They did it again the next day. Such personable service from both gentlemen and the others at DoubleTree Makkah. The room was spacious, clean, bathroom had Crabtree & Evelyn toiletries. The bed was super comfortable and I slept very well which is something rare! And of course the signature cookies i love. Thank you!!

Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs. And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.

Overall OK. On one occasion the room delivery guy ask for cash - he says machine not working? Towels look worn out. TV was not working when we check in, the technician takes over an hour to arrive but didn't solve the issue. We call again a different personnel came to solve it

Great impressive hotel. A grand lobby with beautiful lights and a small fountain with comfy seatings around it. We booked a room with a partial haaram view, thinking we would be getting the same room as in the pic. Turned out the haram view is just a small tiny view, and was informed by the hotel manager that the pic displayed during booking is incorrect.

Muhammad Alatas really kind helpfull officer in the reception desk. He made guest valuable. We do really appreciate for his effort to make our stay wonderful. The room was spacious, clean, partial view of masjidil haram. The cleaning service comes everyday to suck the dust in carpet. The breaksfast, lunch & dinner were superb. Really recommended hotel tto stay. We'd like to come back In sha Allah

My one king bed room has been upgraded to suite wirhout any additional charges. When we talk about suite, of course everything inside the room will be better than the normal deluxe room. But the most lovely part I cherished a lot is the view which direct to Masjidil Haram. The best part is that there is a direct speaker to the room from Masjidil Haram which you can follow for prayer. Furthermore, there is a shuttle bus operated 24hours to and from Masjidil Haram. Overall, this hotel is superb...

Had an excellent stay in room 1911 with good food for the visit to haram. The cleanliness and hygiene of the hotel is outstanding. View to haram is good also with masjid facility in hotel premises. Hospitality was great and housekeeping staff Mr.Mohammed Farhan and Mr. Abdul was prompt on their service. Keep up the good work and kudos to the entire team.

This hotel is phenomenal and I can't recommend it enough. The staff, from the moment I arrived, was incredibly friendly and welcoming. Mr. Abdallah Al Ansari, in particular, was exceptional—so knowledgeable, passionate, and helpful. The check-in and check-out processes were both seamless, the facilities were excellent, and the breakfast was a magnificent, mouth-watering feast after performing Omra. A major highlight is the location, just a five-minute walk to Gate 79 of Al Haram. The hotel also holds the Guinness World Record for the highest suspended prayer room in the world, an amazing feature that adds to an already wonderful experience.

Came in October. Arrived earlier than check in time and didn't have to wait long to get a room - just what you need after a long journey. WiFi in foyer is good, but slow in the room. It's about 10 mins to Haram, but bear in mind you still need to walk to Ka'bah after that and it may be hot and you may not be alone. Besides that, staff was friendly, it was clean and the price was value for money. I would definitely recommend it for solo travellers or friends.