Makkah Al Mursalat Hotels

The check-in clerk is a fantastic man, a larger than life character (forgive me, as I cannot remember his name). He brightened up a couple of weary travellers. He should be made an example of for the rest of the staff to follow in terms of how to treat customers. Please reward him for his fantastic attitude. As for the hotel, we were pleasently surprised at what we found. nice clean room, with all the facilities we needed. The only issue we found was that the in-room dining food was quite terrrible. Did not enjoy that at all. Buffet dinner in the restaurant was good though.

The staff at this hotel Faris and Noura were welcoming and helpful throughout my stay. The rooms were spotless and very comfortable. I also appreciated the location which is Azizia on the edge of the main road, to go to the haram mosque is very easy there is a bus at the entrance of the hotel which is free it takes you directly to the haram mosque, and another bus which is Makkah bus which costs you 4 SAR for each, for taxis it varies between 5 -10 - 15 SAR I give 5 stars ⭐️⭐️⭐️⭐️⭐️ to this hotel and the staff Faris and Noura

Its the best place to stay

This hotel is phenomenal and I can't recommend it enough. The staff, from the moment I arrived, was incredibly friendly and welcoming. Mr. Abdallah Al Ansari, in particular, was exceptional—so knowledgeable, passionate, and helpful. The check-in and check-out processes were both seamless, the facilities were excellent, and the breakfast was a magnificent, mouth-watering feast after performing Omra. A major highlight is the location, just a five-minute walk to Gate 79 of Al Haram. The hotel also holds the Guinness World Record for the highest suspended prayer room in the world, an amazing feature that adds to an already wonderful experience.

Very helpfull staff.  Need to add basic amenities Only shower gel  dispenser is provided   Shampoo dispenser was empty

Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs. And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.

Staff were very hospitable as we were given a front facing room for the first night. We were told most guests ask for this, however the noise was too much and we asked to be moved to a quieter part of the hotel to which they catered to, without hesitation. Location is fantastic for the Haram as well as food/ shops etc. Only niggle we had, there was no house keeping after 8pm, which meant I couldn’t get an iron until the following day. Overall, a fantastic stay, Alhamdulilah. Thank you Emaar, we will be back (In Sha Allah)

The location is quite good. The rooms are ok. The only complain is the bathroom. It is very small and the shower area is very congested. After you take shower water is floating everywhere in the bathroom floor as the water does not drain out quickly. After one person takes shower than the next person would find it really uncomfortable to shower next We complained about it and then room was changed only to find out that is same for other rooms as well.

What more can you ask for from a hotel ?, when you’re travelling for umrah/hajj. Very close to masjid alharam a 8 minute walk. Straight up the road from the hotel. Close to food outlets which are cheap. Plus other types of shops.   The hotel itself is clean, daily room service , very friendly staff. Staff available on call 24/7.  A  3* star hotel  with 5* service.