Makkah Al Mursalat Hotels

The check-in clerk is a fantastic man, a larger than life character (forgive me, as I cannot remember his name). He brightened up a couple of weary travellers. He should be made an example of for the rest of the staff to follow in terms of how to treat customers. Please reward him for his fantastic attitude. As for the hotel, we were pleasently surprised at what we found. nice clean room, with all the facilities we needed. The only issue we found was that the in-room dining food was quite terrrible. Did not enjoy that at all. Buffet dinner in the restaurant was good though.

The staff at this hotel Faris and Noura were welcoming and helpful throughout my stay. The rooms were spotless and very comfortable. I also appreciated the location which is Azizia on the edge of the main road, to go to the haram mosque is very easy there is a bus at the entrance of the hotel which is free it takes you directly to the haram mosque, and another bus which is Makkah bus which costs you 4 SAR for each, for taxis it varies between 5 -10 - 15 SAR I give 5 stars ⭐️⭐️⭐️⭐️⭐️ to this hotel and the staff Faris and Noura

Its the best place to stay

The location is great and very near to Masjid Haram, but the room is too small, there is no electricity outlet in the toilet, the furniture is too old and not fixed. The staff are friendly and helpful.

Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs. And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.

Overall a good stay for the price. Pros: Location and staff were fantastic. Very helpful and good customer service. Room service guys were always ready to help and extremely friendly. Cons: management plz take note that you have excellent staff already in place. Please update rooms /especially bathrooms because the shower cubicles are tiny and cause water to cover the bathroom floor, and they are a little dated. A makeover will take this place easily to a 4 star hotel. Conclusion: A comfortable stay and worth the money i paid.

Everything was good, albeit the toilet in my room was broken but the staff fixed it in a good way. The location is totally great, only around 7 minutes by walk to Haram which made me never miss my praying time there.

I always had a great experience in worth elite love to stay here every thing is top notch house keeping staff room cleaning and near to haram 👍👍👍👍👍

Hotel Review: Raffles Makkah Palace My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable. From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards. A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated. One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care. The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort. Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate. Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions. The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience. Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.