Iwan/Ikhwan
October 13, 2024
Nice 5 star hotel at Jabal Omar area, 10-15 walking distance to haram. They also provide shuttle, limited golf car. Very good modern room and nice quality breakfast. But they need to improve guest relation and service, a bit behind compare to more international brand such Hilton, Bonvoy, Fairmont those close by.
First check in experience, slow n you being ask so many repetitive question.. we also complain about leaking at bathroom ceiling and the water pressure bit slow. Engineer came but left without fix. So we stay 4 nights with that. Room Cleaner 3 pm not finished, garbage several days not trown out, tea and tooth paste not Refill.
The highlight of this hotel definitely is the sky mushola..