The Diwa Club by Alila

Your entire staff were amazing , we have tried to name the exceptional members but everyone we met in the Diwa club were excellent. Sourav & Meena made our holiday The building is amazing India is incredible but it is your staff members we will remember this holiday for : Sourav - Bistro manager - absolutely amazing service , exceptional customer service , exceptional manner , Sourav in particular made our holiday , he works so hard to please each and every customer , talking to everyone about their individual likes and dislikes and then reflecting that feedback in personalised orders and making every meal or a drink a special occasion. He is an example to his staff and that is reflected in their manner and they all should aspire to be like him - thank you Sourav Of note, my wife was slightly ill on Thursday night and Sourav organised a ginger tea remedy to help , he has no idea what this meant to her and how it helped - over and above normal service , Sourav thank you His Bistro staff are all amazing but Soumen & Rita stood out but we would like to thank Noah , Raju & Sain - they all made every request or meal or drink special Meena - Spice studio - lovely Meena, from day 1 in the Diwa club Meena looked after us , advising on cuisine , drinks , accompaniments and what to do, she was amazing and lit up the restaurant. She made every meal , every course and every glass of wine special Meena to us, is everything India is - friendly warm funny and so polite Meena is a credit to the hotel and we miss her

Every area of the hotel is well tended and clean. Staff are polite, respectful and helpful. All the restaurants serve tasty and well presented dishes which are reasonably priced. The rooms are attractive with very large beds, comfortable mattresses and pillows.

#1 in India? Top #50 world cuisine? I’m not sure I should even be sharing my experience here. I eat and stayed in 2 rival world class Indian restaurants and resorts last year and Alila Diwa Club beat both hands down without even trying. That last aspect makes this such a special standout place to stay. The restaurant and hotel staff make the best of food and service available effortlessly. With a smile and warmth. Not intrusive. Not affected. With the best of genuine modern Indian Goan hospitality. Long may it last. I hope Hyatt appreciates the jewel that makes this such a special place in their portfolio. Their recruitment thus far has been spot on. Whilst there are modern aspects to both sides of the food and hospitality at this resort it’s is well hidden - like the gargantuan effort to make sure every food on offer is world class - also is well hidden. A week here has added inches to my waist but years onto my life. And I still haven’t tried everything on the menu yet. Relaxing unpretentious charm.The staff simply couldn’t do enough. From management to front line staff each member took the time and extra effort to make this a special stay. Only problem is whether to share this secret with others… too late I guess. Worth the extra £££ for all inclusive. Only question left for me to answer is when I’ll be back. Obligatory thanks must go to Shailesh and Aditi plus all the Club staff for making our stay as sweet as Jaggery.

Brilliant experience. Do not miss Sourav’s whisky sours! The room was large, clean and quiet. The club much quieter than the main hotel, due to frequent weddings. There is a very frequent shuttle to the beach, where Alex’s place serves superb shrimps.

Memorable vacation! Great staff and wonderful place to relax and spend quiet time with family and friends. Looking forward to planning my next vacation. Great service and all the restaurants are outstanding! Can’t go wrong with this one.

Amazing stay with our family. All the staff were very friendly and couldn’t do enough for you.