Summerset Continental Hotel Maitama by T E L E Hospitality

The internet does not work properly. The quality and variety of food is far below any acceptable minimum for a hotel. Breakfast is always the same. Two sausages, a small omelette, 2 slices of sliced ​​bread without crusty bread. The bathroom does not have the minimum acceptable lighting. I recommend choosing another hotel.

This is a disgusting hotel in terms of customer service and guest hospitality. They are not attentive to room preparations. No towels no dental kit No body lotion. Had to call for this and they brought them all one after the other like someone that has dementia. Also the hotel will disturb you with calls on checkout reminder which technically became an harassment and discomforting. While they are calling. Staff Is knocking on the door simultaneously To put in context , came to Abuja for a function. Checked in by 3pm but didn't visit thr room until 12.30am and barely got enough sleep because their calls and incompetency won't let me rest.

Without any notes they canceled our room we were on the airplane we paid 100/0 payment the hotel, teretwhich treated us likeBugatti’s

The hotel charged me twice for the same room on the same night of my stay. I paid using a credit card, and apparently, when the EDC machine tried to print the transaction, it ran out of paper, so the bank-approved transaction was not printed. The receptionist insisted on charging my credit card again, stating that she could not see that the first attempt had been approved by the bank since it could not be printed. I told her to refill the paper on the EDC machine and reprint the last transaction, but she just refused to do it and charged my credit card regardless. Two days later, she told me that the first payment went through, which meant the hotel charged me twice for my room on the same night. I asked for a refund, but she flatly refused, stating that the hotel does not apply refunds of any sort. When I asked to speak with the manager, I was informed that the manager was not on the property and that she could not do anything about it. Another bad experience in this hotel: - I was charged for breakfast, even though my reservation clearly stated that breakfast was included. - The air conditioning only blew warm air and failed to cool the room. - On the contrary, the hot water was not working and only provided cold water. I will definitely steer clear of this hotel if I visit Abuja again. I am still extremely disappointed.