Guest User
September 16, 2024
I had a misfortune of staying at HOTEL MSP GRAND INN madurai their website ,the hotel apperance and room was promising,to my surprise the amenities fell short of my expectations. We had booked 3 rooms for my family ,my parents and my sister on 15 Sept 2024 They don't have their own parking and they are least bothered about providing the same.We have to park our car on the side of busy road at our own risk.
Reception is at 2nd floor, we have to use a cramped elevator which has twin door . We have to request their staff to assist taking the luggage from our car. Reception area and passage leading to rooms are congested. Worst part of the room is toilet. All the 3toilets were cheap graded , leaky sanitary fittings, damaged mirror, ac drain connected to toilet floor, one of the toilet even shown the plumbing patches . In my wardrobe they had kept left over blankets, pillows etc. Extra bed was kept on the passage. For this extra bed ,they said they will charge extra 300- If you are planning to visit Madurai don't ever dare book rooms in this hotel for your family.
I pathetic rooms, which seems to be inhumane.
The two plus point is the location, and they breakfast they served. To add with this , the break fast they served seems to be ordered via online food delivery app. Regards
Amjath