Madrid: 19 hotels found

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Latest Reviews for Madrid Hotels

The Garden Suites

The Garden Suites

4.3/565 Reviews
Madrid City Center
The Garden Suites son unos apartamentos muy completos con una ubicación perfecta para conocer la ciudad. Están decorados con mucho gusto y tanto los muebles como los accesorios son de muy buena calidad y, además, tienen servicio de limpieza diario. Son muy luminosos porque hay muchas ventanas a unas calles muy concurridas pero disponen de unos magníficos estores que se pueden controlar a voluntad y se descansa muy bien. En nuestra estancia (planta 1 y 4) no tuvimos problemas con los ruidos del exterior.
One Shot Recoletos 04

One Shot Recoletos 04

4.1/5104 Reviews
The hotel is very stylish and tasteful, the hotel room is very small, there is a garbage can in the bathroom. Very noisy, very poor sound insulation or no sound insulation. No Wi-Fi password for the room was provided at check-in, and when we called and asked, we were told to send an email to us, and we never received this email. Later, we went to the front desk to solve this small problem in person.
Emperador

Emperador

4.4/5107 Reviews
Madrid City Center
The hotel is good, the facilities are great, the swimming pool is great, the breakfast is good, the staff is attentive and pleasant, I will recommend it without a doubt. Thank you for everything, we will definitely be back.
Catalonia Plaza Mayor

Catalonia Plaza Mayor

4.6/5127 Reviews
Madrid City Center
My husband and I stayed for three nights across a (very hot) weekend and were impressed with the location of the hotel as well as the standard of room. Be aware the nearest metro station/line is out of use so you are looking at a 10 min walk from another stop. Not a problem at all for us but might be important for some. Loads of bars and restaurants are near but and there are plenty of sights within walking distance. The terrace area is brilliant and we enjoyed a few drinks across our stay. We did not have breakfast so I cannot comment on that. The outstanding feature here is the customer service. We were woken during our first night by a very inconsiderate next door room occupant and the staff could not have done more when I asked for a room change. All I wanted was a straight swap but I got a brill room and it was no trouble to arrange. I was seriously impressed with the response to an issue not of their making. Also loved having a bathtub in the room for a very relaxing soak. Very impressed, would thoroughly recommend for a visit.
Relais & Châteaux Heritage Hotel

Relais & Châteaux Heritage Hotel

4.7/5109 Reviews
The hotel is amazing! The location is excellent and the transportation is convenient. The facilities are complete and the service is in place. It feels like the best hotel in this life to the current comprehensive. highly recommended!
Smartrental Collection Gran Vía Centric

Smartrental Collection Gran Vía Centric

4.5/5115 Reviews
Madrid City Center
My husband, baby and I enjoyed the apartment stay here so much that we booked a second night. We really wanted a bigger bed & terrace but were told that since we had a baby, we could not have a terrace. We were disappointed by this but decided to stay in the room we had originally anyway - it lacked any view so I wouldn’t book that particular apartment again but as far as space and necessities went, it was fine. The two gentlemen who greeted us and showed us to our room were incredibly kind and helpful. When we arrived we went for a drink on the rooftop for sunset, it was lovely. We paid for our rooms & breakfast upfront for both nights. We also received drink tickets for booking online with the company & check in - nice touch. Upon check out we were met by an individual who needs a course on tact, etiquette and respect. Andria I believe her name was (brunette with glasses) did not ask how our stay was or anything like a normal person working for a hotel would when a customer leaves. Instead she attacked and demanded money from us that we already paid. It was shocking. It took awhile to sort it out which caused my family, especially myself holding my baby so much stress as we were constantly accused of not paying our bill. We sure were not going to pay twice! It was unbelievable. No one deserves to be spoken to like we were spoken to. I am shocked at the lack of tact and etiquette along with insults coming from this individual. SmartRentals should be completely mortified with this person representing their chain and dealing with people at all. I would never come back because of this treatment. I asked for the managers info and she refused it. She also refused it when I asked another gentleman working there for it which was strange. If she happens to have the title of “manager”, then the blame goes to the top of the company for hiring or giving a job to this individual who failed completely to resolve the situation as a manager is normally trained to do. The lack of communication between staff or the computer system is not the fault of the customer. The inaccurate blame towards customers regarding payment that was paid is flat out wrong. It is unfortunate to have to give a terrible review for a great stay until the end but this experience should not happen to anyone else and this person should not be working in “customer service” for any company. The worst treatment I have ever received at a hotel, it was so low class. Horrible experience.

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