Popular Madrid 4-star Hotels

We stayed here for a weekend break, smooth check-in and staff were Brilliant and helpful,hotel was spotless, the rooms were spacious and comfortable and spoilt with the view of Madrid,view bar was fabulous,wifi was brilliant and breakfast was wow especially the omelettes, will be definitely be returning, thanks Riu Plaza for a brilliant break

The location is great. The breakfast is very complete. The only negative is that you can hear those staying in the rooms next door. I have been in three different rooms and in two of them the windows did not close properly and in one of the rooms the door was damaged. The hotel staff is very helpful.

The staff there was very friendly and helpful. The experience totally exceeded my expectations due to the relatively low price!

It remains very well in its segment. Dedicated team. Attention to details. Breakfast is improving quite a bit.

Staff was nice and allowed an early check in. Great location with the train station a five minute walk. The Prado and the plaza Mayor both very walkable. Plus, there are a number of excellent restaurants in the area. The downside is the street noise. We had a room on the 5th floor without AC which required us to have our windows open and the noise from the very busy street was deafening. And at 3 am people returning from their night out partying- laughing and yelling could be heard. I think the rooms are clean and the bed is comfortable. But, I would recommend a room high up with AC or in the back of the hotel.

Being a full-time traveler who has visited more than 200 countries and territories over the last 14 years I have stayed in countless hotels around the world. Occasionally, my brother, who has epilepsy, joins me when there’s no one else to look after him. During these trips, there have been challenging moments when he had seizures. Typically, hotel staff assist by calling paramedics, but the staff at Hotel Chamartin the One have been exceptional. Special mention to receptionist Lara and her manager Oscar who personally checked on us in our room, brought us water, and even provided medicine for the wound my brother sustained from a fall during a seizure. Both of them were simply amazing. THANK once again Lara and Oscar. This hotel will undoubtedly be my first choice if visit Madrid again

2 nights there. Very nice checking, eye-contact, body language, speech, correct approaching and fast. I felt welcome. The hotel: I loved the kind like dark-atmosphere, it's not a sun-like bright hotel, it's elegant and classic. Don't expect cheap Chinese LEDs ON every corner. Furniture and colors are very inviting to a relaxed state of mind. The room was big enough, classical furniture, 2 comfy armchairs, heavy and blocking light curtains do the job. Bed, quite comfy and big. Wrong pillows. I would have enjoyed more if a 3rd (extra) bed wasn't there. Is the idea to make me feel more lonely? :-) Reception made a cock-up. I'm single traveler, I booked for 2. I didn't bother to ask to remove Soundproofing: once you step out of the lift: no echo on large aisle. Carpets floors all over, solid furniture plus all the surrounding trees makes the trick. Once inside the room: you hear next door people having a conversation, doors opening. Seriously! It really sucks! I went ill, upset stomach and I didn't felt relaxed to use the closed as much as needed. On the other hand: the adults games? How to manage it? Mute on? Parking is super. It's approved even for those with only 2 remaining points on theirs driving license. :-) I would come back as a single traveler. My greetings to the cleaning staff. Good job. Thank you.

They have wonderful service. The location is good for being near the airport but if you want to go anywhere touristy you have to hop on the metro for a few stops so not too bad. The shuttle to the airport was the best made it so easy to get to the airport for my early morning flight. (Pics are a few things I saw in Madrid)

We stayed at the Hotel Opera recently for the second time, to celebrate a special Wedding Anniversary. We had an absolutely wonderful time. The hotel is centrally located, right next to the Opera House and close to all the attractions of central Madrid. We had nothing but excellent service from the staff throughout our whole stay - they are very responsive and helpful. The room is spacious, clean and comfortable with everything you need including a few little extras like a comb and shoeshine. Breakfast was excellent every morning, a great choice of English-style and continental offerings, The Spanish tortilla and home-made fruit tarts are particularly recommended. You need to book breakfast at a specific time, and this avoids the ”scrum” that some previous reviewers have described. Just two things prevent me giving a 5-star review. First of all it is some time since the hotel was refurbished so some of the fittings are starting to look a little tired. Secondly the cafe has changed since we were last there, it used to be possible to get tapas-style snacks from a counter display 24/7, now it is table service with hot food only available when the kitchen is open - in the evening it starts serving at 8pm which is a little late for us, so if you feel the same you need to go out to one of the many good tapas bars around. But overall we love this hotel and will certainly revisit!

We were not booked to stay here, but had a crisis where we were stranded due to the Madrid marathon. Most of the roads in central Madrid were closed at short notice due to the marathon. Every road near the hotel we were booked to was closed. We were stranded in a long distance taxi, unable to reach our destination for several hours. The taxi dropped us at this hotel, who were excellent. They looked after all our baggage, and invited us to use their rooftop cafe and bar for lunch (which was great ), all with pleasant and helpful service. Highly recommended - excellent service ethos and flexibility.