Madrid Chamartin Hotels

I came here because the reviews were good, and they definitely lived up to the hype. I hope the owners keep up the great work!

A very good private enterprise, very close to the Bernabeu Stadium and very close to the English Palace Shopping Center. You can cook your own meals in the room. There are tableware. Everything is very new. It is a newly renovated hotel.

There is also a big supermarket next to the subway. The bus is also very convenient. It should have been renovated in recent years. It feels very convenient. If you want to eat at the hotel, the hotel has a lobby bar. Many locals will also come to eat

Very clean small hotel, everything is the same as expected. The hotel is very close to the subway and there are not many food choices nearby. Recommended. Next time Madrid preferred hotel!

The hotel is located near a subway station, less than a 5-minute walk away, so transportation is fairly convenient. It's not too close to the city center, but it's relatively quiet. The rooms are spacious, and the hotel provides disposable toiletries. There are also tableware and kitchenware in the rooms for cooking. The bathroom has a bidet, a common Italian appliance. Some of the floor tiles are loose and may need repair.

The room was nice, similar to the one at the Ji Hotel. It's a 10-minute walk to the subway station and also about a 10-minute walk to the Bernabéu Stadium, both on hills. The room had a refrigerator, and there was an Aldi supermarket nearby, making it convenient to stock up on drinks and food.

Because my son is a senior Real Madrid fan and made a special trip to Spain to watch the game, I booked this hotel without hesitation. It is very close to the Santiago Bernabeu Stadium. When I saw the new Santiago Bernabeu Stadium on foot, I was shocked. It is very convenient for watching football, participating in the Santiago Bernabeu tour and going to the official store of Real Madrid. It is not far from the subway.

Advantages: The room was spacious enough with two large windows that could be opened, offering a view of the courtyard. One double bed and one single bed were cleaned daily. There was a two-story supermarket a minute's walk away, and parking spaces in the back alley were available (paid during the day, free at night), so there was no need to park in the hotel's paid underground parking lot. The breakfast was quite substantial, and à la carte options were also available. Disadvantages were also significant. To conserve water, the hotel didn't proactively provide aquarium stoppers. On the day I checked in, I had blisters on my feet. I asked a staff member for a foot soak, but they didn't speak English and gave me a stopper that didn't fit my aquarium. I limped back to the front desk, only to be told that he was the only one there and everyone else had gone home. They told me to come back the next day, but I insisted. They eventually brought me a stopper, but that wasn't all. Later, I noticed the hot water in my room was very cold. I endured it all night, and when I went to the front desk the next day, they weren't surprised at all. Then, on the day we checked out, I told them I was staying for four nights, and the water temperature in my room was noticeably warmer that night. I think this was part of a water-saving measure. Secondly, I specified my preferences on the platform when booking: I wanted two single beds and one sofa bed. I arrived early in the morning, but couldn't check in. I emphasized this again, requesting afternoon check-in. Again, I only got one double bed; the sofa bed wasn't made. I had to go downstairs to find one, making several trips back and forth. The mattress was thick, but extremely soft. It was higher at both ends and lower in the middle, and the sofa bed was even softer, making it tiring to sleep on. The room's soundproofing was poor; you could hear people walking around outside clearly. The bathroom had a separate shower and toilet, but the lights couldn't be controlled individually. At night, both lights had to be on, which was very bright and directly facing the bed, affecting rest. There were two types of chocolate powder for breakfast. My child asked me about the difference, so I asked the staff. They replied that one was local and the other American, with slight differences in taste. They said I was satisfied. We turned around, and two female staff members were laughing loudly behind us, chattering unintelligible words. Perhaps they weren't mocking us, but it was very unprofessional. In conclusion, the price was quite good. However, this doesn't mean a 4-star rating guarantees this level of service. Our trips to any scenic spot were at least 50 minutes, and the service was just average. There was only one female receptionist, who was very helpful and responsive, with brown hair. She was on duty on the evening of the 18th and helped me check the timetable. When we returned on the 19th, she even asked if we had gone; she was very kind. I'm sorry I didn't remember her name.

Just stayed at Pensión El Chaflán and had a great experience! Super well located, and the room was lovely and comfortable. Definitely a great choice if you're visiting the area! Would for sure stay here again! The check-in was smooth. The person at reception was super friendly. Bravo!