Jasminezhener
January 31, 2025
As a hotel that costs 5,000 RMB per night in the off-season, the Madrid edition is very mediocre from interior design to room configuration, very small, and the courtyard rooms have no view, which is much worse than editions in other countries, such as Sanya and London. In terms of service, the receptionist at the door has a good attitude, but there is often only one person at the front desk, who is responsible for checking in or out, arranging luggage storage and retrieval, and solving some temporary problems of some guests, resulting in low efficiency. When I go to the front desk to consult and handle things, I always have to wait in line, and even have to wait for more than ten minutes.
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