Hotel Princesa Plaza Madrid Reviews

Response from Property: Dear Roly, we appreciate your trust.Proud to know our service has excelled throughout your stay!We look forward to welcoming you soon.Best regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear Jefte, thank you for trusting us. We are glad to know that our prime location and good service have been noteworthy!Counting on your trust for the future.Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear Bayi,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the ongoing renovations during your stay. Your feedback is invaluable as it helps us improve our services.We understand how disruptive construction noise and the presence of workers can be, and we apologize for any discomfort this may have caused. Additionally, we are addressing the issues related to the temporary relocation of our lobby and the difficulties with accessing the hotel entrance.Your comments about the condition of the room facilities are noted, and we will be conducting a thorough review to ensure they meet our standards of comfort and quality.We hope you will consider giving us another opportunity to serve you in the future, once our renovations are complete. Please contact us directly for any future reservations, and we will ensure your stay is as pleasant and comfortable as possible.Thank you for your understanding and patience.Best regards,Lara de Pablo-Customer Care

Response from Property: Dear Iseekq.Thank you for sharing your experience with us. We are pleased to hear that you found the family suite spacious and that your children enjoyed their stay. It’s also great to know that you appreciated the convenience of our location, being close to the metro station and nearby shopping facilities.We have taken note of your feedback regarding the size of the breakfast area and the food, and we will continue to work on improving our offerings.We hope to welcome you and your family back in the future.Warm regards,

Response from Property: Dear Youlande, thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We are actively working on our renovation, and we're sorry that this impacted your visit.The smell in the hallway, power supply issues, and the housekeeping oversight are certainly not up to our usual standards. We have informed our Housekeeping Supervisor about the lapse in service, and we're addressing all concerns to ensure a more comfortable experience for our guests.We appreciate your patience and hope you might consider staying with us again in the future, once the renovation is complete. If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly.Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear Guest, We sincerely appreciate your kind comments about our hotel. We are pleased to know that you enjoyed our excellent location, proximity to all services and attractions, as well as the hospitality of our staff. We are also pleased to know that you found our gastronomic offer satisfactory. Your satisfaction is our greatest reward, and we continually strive to offer memorable experiences to our guests. We look forward to having the pleasure of welcoming you again in the future and continuing to exceed your expectations. Sincerely, Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear client, thank you for trusting us for your recent visit to Madrid. We are glad to know the overall of your stay has been comfortable and pleasant.We take good note of your comments, for sure we will improve your experience in the future when the hotel completes the renovation!Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear client, We appreciate your excellent review!Counting on your trust for the next occasion.Best regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear guest,Thank you for taking the time to share your feedback with us. We truly appreciate your insights and apologize for any inconvenience you experienced during your stay.We would like to inform you that we are currently undergoing an extensive renovation project to enhance our facilities and provide a more modern and comfortable experience for our guests. Your comments have been duly noted, and we assure you that we are addressing these issues as part of our ongoing improvements.We understand the importance of a comfortable and enjoyable stay, and we are committed to ensuring that our guests have a positive experience. We sincerely hope that you will consider giving us another opportunity in the future to showcase the improvements we are making.Thank you for your understanding and valuable input.Best regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear David, Thank you for sharing your feedback following your recent stay at our hotel. We are glad to hear that you had a splendid experience with us. It brings us great joy to hear that the room size met your expectations. Additionally, we are delighted that our prime location contributed positively to your stay. Your kind words serve as a testament to our continuous efforts to deliver exceptional service and ensure guest satisfaction. We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back for another memorable stay in the near future. Should you require any assistance or have any special requests during your next visit, please do not hesitate to contact us directly. Warm regards, Lara de Pablo - Customer Care

Response from Property: Dear Xinjingruhua, thank you for your review! We're delighted to hear that you had a great experience during your stay with us. Our staff takes pride in providing excellent service, and we're glad to hear that they were polite and attentive.We're also pleased that you found the room comfortable and the breakfast enjoyable. We strive to offer our guests the best value for their money, and it's fantastic to know that you found it to be such a good deal.Your feedback regarding the Wi-Fi signal is valuable, and we appreciate your input. We'll certainly look into improving the Wi-Fi signal in the rooms to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to welcome you back in the future!Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Response from Property: Dear Vicente Ana, We sincerely appreciate your time to share your experience about your recent stay at our hotel. We are very pleased to know that you found our facilities to be of high quality and that the cleanliness met your expectations. Maintaining a clean and well-kept environment is essential for us, and we are glad that you enjoyed this aspect during your stay. Likewise, it fills us with satisfaction to know that the treatment received by our team was to your liking and that you consider it exquisite. Dedicated and friendly attention to our guests is a priority for us, and we are proud that you have felt this warmth during your time with us. Your kind words are an encouragement to our entire team and motivate us to continue providing exceptional service. We greatly value your trust and hope to have the pleasure of welcoming you again in the near future for another memorable experience. Sincerely, Lara de Pablo-Customer Care