Guillem
July 13, 2024
The NH chain is good in general but my experience with this hotel was very BAD, mainly due to the fact that the room they assigned me because I requested a room without noise was Horribly small (I have never been in a more claustrophobic and small hotel room), it was interior, with noise, since it faced an interior patio and the refrigerator made a huge noise. Thank goodness we disconnected it but even so, the noise of the air conditioners in the patio could be heard. The room was super small and small, it was hot and the bed was not very comfortable either.
I usually go to hotels of this chain and this has never happened to me. I think the girl at the reception could have warned us that the room was interior and very very small. I hope they improve the service and warn about this or that they do not have this type of room unless it is essential and there are none free, since they cause a bad image of the brand and service, causing me to personally remove them from my list. of desired hotels in Madrid and do not want to return to the NH Madrid Nacional and the image of the NH chain has deteriorated.
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